We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-4668816
7 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4668816 The complaint Miss K complains about Revolut Ltd’s failure to refund her in respect of a dispute. What happened The background facts of the case are well known to the parties – so I won’t repeat these in detail here. It reflects my informal remit. Miss K used her Revolut debit ... (4 pages)View decision -
Decision Reference DRN-4602658
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4602658 The complaint Ms M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms M has explained that in November 2022 she made t... (3 pages)View decision -
Decision Reference DRN-4665380
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4665380 The complaint Ms M complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms M has explained that in November and December 20... (4 pages)View decision -
Decision Reference DRN-4303497
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4303497 The complaint Mr S complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost as a result. What happened In May 2022, Mr S received a message via Telegram from ... (3 pages)View decision -
Decision Reference DRN-4663020
6 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4663020 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4266370
5 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4266370 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W is being represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4300138
5 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4300138 The complaint Mr R complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr R is being represented by a third party. To keep things simple, I will refer to Mr R throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4652766
4 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4652766 The complaint Ms T complains that Revolut Ltd closed her account and returned money paid into her account back to source. She would like the funds returned and compensation for the impact. What happened Ms T had an account with Revolut. Ms T says she used the account to receiv... (4 pages)View decision -
Decision Reference DRN-4531642
4 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4531642 The complaint Miss K complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by two investment scams, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (6 pages)View decision -
Decision Reference DRN-4658141
2 Mar 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4658141 The complaint Mr P complains that Revolut Ltd blocked and closed his current account. He’d like compensation for the impact. What happened Mr P had an account with Revolut. On 24 December 2022 Revolut blocked Mr P’s access to his account. On 10 January 2023 Revolut notified Mr ... (4 pages)View decision
