We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5110969
29 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5110969 The complaint Mr E complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In September 2021, Mr E says he was contacted unexpectedly and told about a cryptocurrency investment company. He says he’d done a little investing i... (3 pages)View decision -
Decision Reference DRN-5057002
28 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5057002 The complaint Mrs P complains Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. What happened Mrs P has an account and a debit card with Revolut which she says she opened in the course of this scam and at the scammer’s suggestion. She ha... (3 pages)View decision -
Decision Reference DRN-5037707
28 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5037707 The complaint Mr K complains Revolut Ltd won’t reimburse £1,700 he lost when he fell victim to a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. On 28 May 2024, while setting up an account w... (3 pages)View decision -
Decision Reference DRN-4983626
28 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4983626 The complaint Miss O complains that Revolut Ltd didn’t do enough to help her when she fell victim to a scam. Miss O considers Revolut ought to have done more to recover her funds obtained by fraudulent means. What happened The details of this complaint are well known to both... (3 pages)View decision -
Decision Reference DRN-4996721
28 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4996721 The complaint Mr F complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr F fell victim to a task-based job scam... (8 pages)View decision -
Decision Reference DRN-5045407
25 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5045407 The complaint Mr C has complained Revolut Ltd won’t refund him for transactions he didn’t make. What happened After being out for drinks with friends, Mr C felt ill and ended up coming off the bus home and collapsing on the street. His belongings – including his phone and a ... (3 pages)View decision -
Decision Reference DRN-5106755
25 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5106755 The complaint Mr C complains Revolut Ltd hasn’t refunded him after he fell victim to a cryptocurrency investment scam. Mr C is represented in his complaint by a claims management company I’ll call C. But I’ll mostly refer to Mr C throughout. What happened I issued a provis... (11 pages)View decision -
Decision Reference DRN-4901988
25 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4901988 The complaint Mr A complains Revolut Ltd didn’t do enough to protect him when he was the victim of an investment scam. What happened Mr A has an account with Revolut which he opened in 2022. His account is now closed. Mr A says he saw an advert on a well-known social media p... (3 pages)View decision -
Decision Reference DRN-4452859
25 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4452859 The complaint Mr L is unhappy Revolut Ltd won’t reimburse money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I understand it ... (3 pages)View decision -
Decision Reference DRN-4904646
25 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4904646 The complaint Mr L complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of b... (5 pages)View decision
