We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5106001
25 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5106001 The complaint Mr A is unhappy that Revolut Ltd (Revolut) won’t refund the money he lost to a third-party scam. What happened Mr A told us he saw a post on social media from someone he knew - promoting an investment opportunity – but unbeknown to him at the time their account... (11 pages)View decision -
Decision Reference DRN-4925291
25 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4925291 The complaint Mr B, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Ins... (3 pages)View decision -
Decision Reference DRN-4853066
25 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4853066 The complaint Mrs S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs S is being represented by a third party. To keep things simple, I will refer to Mrs S throughout my decision. What happened The background of t... (9 pages)View decision -
Decision Reference DRN-4448984
25 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4448984 The complaint Mr W is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened In early 2023, Mr W came across an advert on a social media platform. It appeared to show that two celebrities had been very successful at trading in cryptocurrency. Mr W a... (12 pages)View decision -
Decision Reference DRN-4984397
25 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4984397 The complaint Mr D complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them in full here. Instead, I’ll summarise what happened and... (8 pages)View decision -
Decision Reference DRN-4725603
25 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4725603 The complaint Mr R complains that Revolut Ltd (“Revolut”) won’t refund the money he lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In 2023, Mr R saw an advert in which a well-k... (6 pages)View decision -
Decision Reference DRN-5098068
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5098068 The complaint Mr R complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr R is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties and has been ... (6 pages)View decision -
Decision Reference DRN-4984374
24 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4984374 The complaint Miss D complains Revolut didn’t do enough to protect her when she fell victim to a job scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In early 2023 Miss D was looking for oppo... (9 pages)View decision -
Decision Reference DRN-5081527
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5081527 The complaint Mr B complains that Revolut Ltd won’t refund him the money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, ... (3 pages)View decision -
Decision Reference DRN-4933123
24 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4933123 The complaint Mrs B complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs B is being represented by solicitors in this complaint. What happened Mrs B says that in or around June 2023, when she was researching how to make ext... (9 pages)View decision
