We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
-
Decision Reference DRN-5026417
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5026417 The complaint Mr A says Revolut Ltd (“Revolut”) refuses to refund him for transactions on his account he says were unauthorised. What happened Mr A says £8,430.35 was taken from his Revolut account in three transactions between 17 April and 19 April 2023 by an unknown third ... (2 pages)View decision -
Decision Reference DRN-4963310
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4963310 The complaint Mr C complained Revolut Ltd (“Revolut”) has refused to refund him for the money he lost as a result of a scam and unauthorised transactions on his account. What happened The background to this complaint is well known to both parties, so I wont repeat what happe... (3 pages)View decision -
Decision Reference DRN-5098322
24 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5098322 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. Mr L is represented by a solicitor but for simplicity I will refer to Mr L throughout this decision, even when referencing what his representatives have said on his behal... (8 pages)View decision -
Decision Reference DRN-5042807
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5042807 The complaint Mr H complains that Revolut Ltd (“Revolut”) didn’t provide enough support to help him stop gambling. Mr H believes that Revolut should’ve done more as there were high levels of gambling transactions shown on his account. What happened In November 2023 through ... (4 pages)View decision -
Decision Reference DRN-4896612
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4896612 The complaint Mr H complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In September 2023, Mr H met a woman on a dating website. They started talking and their relationship developed to the point where they were talking m... (4 pages)View decision -
Decision Reference DRN-4954069
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4954069 The complaint Mr K complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In August 2023, Mr K joined a dating app and met an individual I’ll refer to as L. After a few days of communicating, including numerous vi... (6 pages)View decision -
Decision Reference DRN-4797822
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4797822 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. Mrs A is being represented by solicitors in this complaint. What happened Mrs A says that in June 2023, she came across an article for an in... (8 pages)View decision -
Decision Reference DRN-5096862
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5096862 The complaint Ms L complained because Revolut Ltd refused to refund her for transactions which she said she didn’t make. What happened At around 6am on 25 March 2024, Ms L logged into her Revolut app on her phone, to see what the current exchange rate was. She normally used... (8 pages)View decision -
Decision Reference DRN-4493548
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4493548 The complaint Mr M complains that Revolut Ltd won’t refund a payment he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both pa... (4 pages)View decision -
Decision Reference DRN-4579843
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4579843 The complaint Mr P complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr P found an investment opportunity on social media. He looked over the website and was added to a group chat with others who were also investing under the gui... (3 pages)View decision
