We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4151568
13 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4151568 The complaint Mr M is unhappy that Revolut Ltd won’t refund payments it didn’t make. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided – and... (3 pages)View decision -
Decision Reference DRN-4239085
12 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4239085 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he fell victim to a cryptocurrency scam. Mr C is bringing this complaint using representatives. To make my decision easier to read, I will refer only to Mr C. I do this even where it was his solic... (5 pages)View decision -
Decision Reference DRN-4185185
11 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4185185 The complaint M complains that Revolut Ltd (Revolut) undertook new checks and froze its account. What happened M opened its account with Revolut in 2019. On 16 March 2023, Revolut contacted M - and wanted to carry out new ID checks on its director. M’s director didn’t have the ... (3 pages)View decision -
Decision Reference DRN-4069302
10 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4069302 The complaint Miss W complains that Revolut Ltd blocked her account twice leaving her unable to pay for food while on holiday. Miss W wants Revolut to compensate her for the additional charges she incurred together with her wasted time. What happened Miss W says her Revolut car... (2 pages)View decision -
Decision Reference DRN-3999844
6 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3999844 The complaint Mr N complains that Revolut Ltd won’t refund money he lost when he fell victim to a bank impersonation scam. What happened Mr N fell victim to a bank impersonation scam in March 2022. He received a call from someone purporting to be from bank “B”, who he also has ... (4 pages)View decision -
Decision Reference DRN-3915690
6 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3915690 The complaint Miss L complains that Revolut Ltd (Revolut) wouldn’t refund a payment made when she was scammed. What happened What Miss L says: Miss L told us she received a text message on 23 July 2022. It said her third-party payment service had been suspended and asked her to... (3 pages)View decision -
Decision Reference DRN-3920114
6 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3920114 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep thigs simple I will refer to Mr A throughout my decision. What happened The background of this compl... (3 pages)View decision -
Decision Reference DRN-3980093
6 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3980093 The complaint Mr A is complaining on behalf of M, a limited company he’s the director of. The complaint is that M hasn’t been refunded by Revolut Ltd after money was lost to a scam. Although M is the complainant, it is Mr A that had all the dealings with the scammer and Revolut... (5 pages)View decision -
Decision Reference DRN-4141367
5 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4141367 The complaint Mr K complains that Revolut Ltd won’t refund the funds he lost to a scammer. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided... (3 pages)View decision -
Decision Reference DRN-4004098
5 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4004098 The complaint Mrs S complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. Mrs S is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key ... (5 pages)View decision
