We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2573 results
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Decision Reference DRN-2671916
31 Mar 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2671916 The complaint Mrs A complains that Revolut Ltd changed its policy on accepting payments from abroad. What happened In April 2019 Mrs A contacted Revolut to check whether it would accept a payment from another country. Revolut confirmed Mrs A could transfer funds from the countr... (2 pages)View decision -
Decision Reference DRN-1800336
30 Mar 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-1800336 The complaint Mrs S complains that Revolut Ltd’s money-laundering procedures are too intrusive, and also complains about how Revolut Ltd dealt with her complaint about that. What happened Mrs S has an account with Revolut. In June 2019 she intended to book tickets for herself a... (3 pages)View decision -
Decision Reference DRN-2159066
23 Mar 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2159066 The complaint Mr E complains that Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened In August 2019 Mr E fell victim to a scam. The background to this case is known to both parties, so I won’t repeat it here. But in summary, in August 2019, ... (3 pages)View decision -
Decision Reference DRN-2642208
22 Mar 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2642208 The complaint Mr M complains Revolut Ltd blocked and closed his account. He also says Revolut took too long to return his money to him. He wants Revolut to compensate him for the impact this had on him. What happened Mr M had an account with Revolut. In July 2019, Revolut block... (3 pages)View decision -
Decision Reference DRN6282374
19 Mar 2021 Revolut Ltd UpheldBanking and creditComplaint Mr Z complains that Revolut Ltd (Revolut) blocked and closed his account and returned the funds in the account to their original sources, rather than him. To put things right, he wants Revolut to return his money to him. Background Mr Z opened an account with Revolut and used the... (3 pages)View decision -
Decision Reference DRN1422756
19 Mar 2021 Revolut Ltd UpheldBanking and creditComplaint Mr F complains that Revolut Ltd (Revolut) blocked and closed his account and returned the funds in the account to their original sources, rather than him. To put things right, he wants Revolut to return his money to him. Background In October 2018, Mr F opened an account with Rev... (3 pages)View decision -
Decision Reference DRN-2669428
17 Mar 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2669428 The complaint Mr B complains that he was mis-sold a Premium Account (PA) by Revolut Ltd (Revolut) in May 2019. What happened Mr B says that he bought a PA because he wanted the Airport Lounge access it provided. When he tried to use it for the first time, he says he was decline... (1 page)View decision -
Decision Reference DRN-2561750
18 Feb 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2561750 The complaint Mr C complains that he can’t get his money out of his accounts with Revolut Ltd (Revolut). What happened In February 2020 and April 2020, Mr C opened two accounts online with Revolut. They weren’t verified by Revolut. Mr C paid Euro 10 into one account and Euro 14... (2 pages)View decision -
Decision Reference DRN-1904954
3 Feb 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-1904954 The complaint Mr R complains about a withheld payment in his banking account with Revolut Ltd. What happened On 25 January 2020 Mr R received a payment of £67,680.00 into his Revolut account. This payment was held by Revolut for a due diligence check, as it says it needed to ch... (2 pages)View decision -
Decision Reference DRN-2532418
1 Feb 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2532418 The complaint Mr R complains that Revolut Ltd (Revolut) refused to accept a payment into his account. What happened Mr R says following receiving winnings from a well-known online betting company, he arranged for the proceeds to be paid into his account with Revolut. Mr R says ... (2 pages)View decision
