We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2573 results
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Decision Reference DRN-2278450
1 Feb 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2278450 The complaint Mr C complains about Revolut Ltd’s decision to hold him responsible for transactions which he says he didn’t authorise. What happened In March 2020, Mr C received a notification from his Revolut online banking application to let him know his card had been frozen d... (4 pages)View decision -
Decision Reference DRN-2518390
22 Jan 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2518390 The complaint Miss O complains that Revolut Limited (Revolut) blocked her account and asked her to send it photos of three of her top up cards with other banks in order to have the block lifted. To put things right, Miss O wants Revolut to apologise and explain why it asked her... (2 pages)View decision -
Decision Reference DRN0971770
22 Jan 2021 Revolut Ltd Not upheldBanking and creditComplaint Mr P complains that Revolut Ltd blocked and subsequently closed his account. He would like the money which was left in the account transferred to him. Background In March 2019, Revolut reviewed Mr P’s account. While they carried out their review, Mr P’s account was blocked. He wa... (3 pages)View decision -
Decision Reference DRN-2428320
21 Jan 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2428320 The complaint Mr B complains about the time it took Revolut Ltd to carry out a review on his account before they decided to close it. Mr B also complains about the service he received from Revolut Ltd and would like compensation. What happened In early November 2019, Revolut bl... (3 pages)View decision -
Decision Reference DRN-2487375
20 Jan 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2487375 The complaint Mr O complains that Revolut Limited (Revolut) blocked and closed his account, then returned the funds in his account to the original sender. To resolve his complaint, Mr O would like the £258.40 that was in his account to be refunded. And to receive compensation f... (3 pages)View decision -
Decision Reference DRN-2418017
14 Jan 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2418017 The complaint A a limited company, complains that following a review Revolut Ltd, closed its account without giving a reason. A wants to know the reason for the account closure. A is represented by its director Mr T. What happened A opened a business account with Revolut on 14 ... (2 pages)View decision -
Decision Reference DRN4641819
13 Jan 2021 Revolut Ltd UpheldBanking and creditMr O complains that Revolut Limited (Revolut) blocked his account, then returned the funds in his account to their original sources, instead of to Mr O. Mr O brings his complaint on behalf of his company, I Limited. background On 24 January 2019, Revolut blocked Mr O’s account while it car... (3 pages)View decision -
Decision Reference DRN-2431775
29 Dec 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2431775 The complaint Mr M on behalf of M complains that Revolut Ltd is sending confidential information by non- encrypted e-mail. What happened Mr M says Revolut is sending him confidential information by e-mail. He says he has asked it to stop doing so and use encrypted e-mail but Re... (2 pages)View decision -
Decision Reference DRN-2256161
18 Dec 2020 Revolut Ltd UpheldBanking and PaymentsDRN-2256161 Complaint Mr S says Revolut Ltd didn’t do enough to help him when he was a victim of a scam. Background In 2019, Mr S was contacted online by someone he believed to be a recruitment agent. He was invited to apply for a position with a large international company. The agent appe... (2 pages)View decision -
Decision Reference DRN-2390208
15 Dec 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2390208 The complaint Mr M complains that Revolut Limited (Revolut) blocked his account, without telling him why it had done so or when it would be re-opened. What happened In November 2019, Revolut blocked Mr M’s account, while it carried out a review. Mr M complained. He said he need... (2 pages)View decision
