We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-2110209
4 Dec 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2110209 The complaint Mr S has complained that he transferred £2,00 from his bank (which I will refer to as ‘B’) to his account with Revolut Ltd, but the funds never arrived. He’s unhappy that despite providing Revolut with details of the transfer, it didn’t trace the funds. What happe... (2 pages)View decision -
Decision Reference DRN-2331080
1 Dec 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2331080 The complaint Mr I complains that Revolut Limited (Revoult) blocked his account. He says the block cost him profits as it denied him access to money he intended to invest. What happened On 7 October 2019, Revolut blocked Mr I’s account. It carried out a review and requested inf... (2 pages)View decision -
Decision Reference DRN-2242198
1 Dec 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2242198 The complaint Mr R complains about Revolut Ltd’s decision to review, block and subsequently close his account. He says this caused him severe financial difficulty and health problems. Mr R would like compensation. What happened In March 2020, Revolut blocked Mr R’s account whil... (3 pages)View decision -
Decision Reference DRN-1930208
27 Nov 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1930208 The complaint Mr T complains Revolut Ltd restricted he’s account unreasonably numerous times, after he says he provided all relevant information that Revolut Ltd had requested. He is also unhappy with the overall level of service he has received from Revolut Ltd. What happened ... (4 pages)View decision -
Decision Reference DRN-2107247
9 Nov 2020 Revolut Ltd UpheldBanking and PaymentsThe complaint Mr P complains that Revolut Limited (Revolut) blocked and closed his account and returned the funds in the account to their original sources, rather than him. To put things right, he wants Revolut to return his money to him. What happened On 6 January 2020, Revolut blocked Mr... (3 pages)View decision -
Decision Reference DRN-2214537
5 Nov 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2214537 The complaint Mr M complains about Revolut Ltd (“Revolut”) regarding it accepting his funds before verifying his identity, and the delay he subsequently experienced in having his funds returned. What happened In January 2020, Mr M decided to open a Revolut account to use as a b... (2 pages)View decision -
Decision Reference DRN-2290418
4 Nov 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2290418 The complaint Mr G complains that Revolut Ltd failed to process a direct debit payment that meant he missed out on a £1,000 Lifetime ISA bonus. What happened Mr G says he set up a direct debit payment for £4,000 to be taken out of his account before the end of the 2019/20 tax y... (2 pages)View decision -
Decision Reference DRN-2307869
2 Nov 2020 Revolut Ltd UpheldBanking and PaymentsDRN-2307869 The complaint Mr E complains that when he tried to transfer money to Revolut Ltd, the money didn’t appear in his account, and Revolut gave him incorrect information about what had gone wrong. What happened Mr E said he moved some money from an e-money provider to Revolut. He sa... (3 pages)View decision -
Decision Reference DRN-2256817
26 Oct 2020 Revolut Ltd UpheldBanking and PaymentsDRN-2256817 The complaint Miss C complains that Revolut won’t refund a disputed transaction which occurred on her account. And they’ve provided poor customer service. She’d like her money returned and compensation for this. What happened Miss C has an account with Revolut. In September 201... (2 pages)View decision -
Decision Reference DRN-2277519
21 Oct 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2277519 The complaint Mr M is unhappy that there was a delay in Revolut Ltd crediting a payment to his bank account. What happened In July 2019, a payment was sent to Mr M from abroad. Mr M contacted Revolut because it wasn’t credited to his account. After repeated contact, Revolut sai... (3 pages)View decision
