We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-2147011
14 Oct 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2147011 The complaint ‘A’, a limited company, complains that Revolut Ltd won’t refund a payment that it says it made in error. What happened A made a payment from its bank account on 29 July 2019 for an invoice. The payment was made using the mobile app. On 6 September 2019 the directo... (2 pages)View decision -
Decision Reference DRN-1829843
13 Oct 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1829843 The complaint Mr M complains that Revolut Ltd wouldn’t raise a chargeback on his behalf. What happened Early in 2020, Mr M discovered that an online merchant he’d been dealing with wasn’t licensed to trade with consumers located within Great Britain. I’ll call this merchant P. ... (2 pages)View decision -
Decision Reference DRN-1813301
12 Oct 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1813301 The complaint Mr L complains that he sent money from his account with Revolut Ltd to his account in French Polynesia, but that it hasn’t been credited. Revolut hasn’t been able to retrieve it for him. What happened In July 2019 Mr L sent a payment of €1,000 from his Revolut acc... (2 pages)View decision -
Decision Reference DRN-1428263
9 Oct 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1428263 The complaint T, a limited liability partnership, complains that Revolut Ltd didn’t agree to open a business account for it and wouldn’t explain the reason why. What happened T wanted to apply for an account. One of its officers said Revolut was asked for help. But that T was j... (2 pages)View decision -
Decision Reference DRN-2115641
7 Oct 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2115641 The complaint Mr B complains about problems he experienced with his Revolut Ltd account after a merchant claimed a payment twice. What happened Mr B has a pre paid debit card with Revolut and on 24 February 2020 he made a payment to a merchant. On 28 February 2020 the merchant ... (3 pages)View decision -
Decision Reference DRN-2080037
28 Sep 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2080037The complaintMiss N complains that Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happenedIn March 2020 Miss N fell victim to a scam.Based on the submissions of both parties, I understand the fraud occurred as follows.On 6 March 2020 Miss N saw ... (4 pages)View decision -
Decision Reference DRN-2195174
21 Sep 2020 Revolut Ltd UpheldBanking and PaymentsThe complaint Mr C complains Revolut Ltd blocked and closed his account. He also says Revolut took too long to return his money to him. He says this caused him trouble and upset because he couldn’t pay for important medical appointments. He wants Revolut to compensate him for the impact th... (3 pages)View decision -
Decision Reference DRN-2150615
18 Sep 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2150615The complaintP, a limited company, complains that Revolut Ltd would not open a business account and caused delays during the application process. What happenedP wanted to open a business account with Revolut. It started its application on 2 August 2019 and says that it repeatedl... (2 pages)View decision -
Decision Reference DRN-2151819
10 Sep 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2151819The complaintMr I complains that Revolut Ltd blocked and then closed his account. He’s also unhappy about the way Revolut handled things. He wants Revolut to pay him compensation for the trouble and upset he was caused. What happenedMr I had an account with Revolut. On 12 August... (3 pages)View decision -
Decision Reference DRN-1654404
9 Sep 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1654404The complaintMr B complains about security checks carried out by Revolut Ltd while his account was locked. What happenedIn 2019, while Mr B was on holiday abroad, his Revolut account was locked. Revolut asked him some questions about his source of income and asked him for variou... (3 pages)View decision
