We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-2103485
2 Sep 2020 Revolut Ltd UpheldBanking and PaymentsDRN-2103485The complaintMr S complains that Revolut Ltd blocked his account. He wasn’t provided a reason or a time frame for when he could access his funds. He is unhappy with the service he received from Revolut. He wanted the account unblocked, his funds to be returned to him and compens... (3 pages)View decision -
Decision Reference DRN-2108993
25 Aug 2020 Revolut Ltd UpheldBanking and PaymentsDRN-2108993The complaintMiss D asked Revolut Ltd to make three payments for her. She realised she’d given the wrong account details so asked them to recall the funds. Miss D is unhappy that Revolut Ltd instead corrected the account details and transferred a payment to the account. She want... (5 pages)View decision -
Decision Reference DRN-1851558
24 Aug 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1851558The complaintD, a business, complains that Revolut Ltd declined an application for a business account and would not explain why. What happenedD applied for an account and as it was unsuccessful asked Revolut for the reasons why. D was not satisfied with the answer given the fina... (2 pages)View decision -
Decision Reference DRN-2024823
21 Aug 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-2024823The complaintMr P complains that Revolut blocked his account and left him without access to his funds, causing him financial difficulties and inconvenience. To put things right, Mr P wants Revolut to compensate him for the debts and costs he has incurred due to its action and fo... (2 pages)View decision -
Decision Reference DRN-1756905
11 Aug 2020 Revolut Ltd UpheldBanking and PaymentsDRN-1756905The complaintMr S complained because Revolut Ltd blocked his incoming payment for 14 days. He said that meant that he lost money on the exchange rate, and he also had to find funds elsewhere. What happenedMr S had funds in US dollars which he wanted to use to pay for a deposit o... (3 pages)View decision -
Decision Reference DRN-1648479
10 Aug 2020 Revolut Ltd UpheldBanking and PaymentsDRN-1648479The complaintMiss S has complained that Revolut Ltd (“Revolut”) didn’t credit funds to her account when she transferred them from her bank account in Switzerland. The payment was made on 20 December 2018 and the funds credited Miss S’s Revolut account in September 2019. What hap... (3 pages)View decision -
Decision Reference DRN-1670796
21 Jul 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1670796 The complaintMr Z says that after he booked airline tickets through his account with Revolut Ltd, his account has been debited twice for two of the tickets. What happenedMr Z booked three airline tickets using his Revolut account on 19 September 2019. These three transactions ... (3 pages)View decision -
Decision Reference DRN-1611563
9 Jul 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1611563 The complaintMr H complains that Revolut Limited allowed transactions to go ahead on his account card, when he didn’t authorise the payments, and then his chargeback requests were declined. What happenedIn December 2019, Mr H received notification of two payments from his acco... (3 pages)View decision -
Decision Reference DRN-1774279
8 Jul 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1774279 The complaintMr L is unhappy Revolut Ltd won’t refund him for a point of sale transaction that he says he didn’t carry out. What happenedMr L is disputing a card payment for £161.55 made to a restaurant in Miami Florida on 11 August 2019. Mr L has told us he was in America at t... (3 pages)View decision -
Decision Reference DRN-1967283
3 Jul 2020 Revolut Ltd UpheldBanking and PaymentsDRN-1967283The complaintMr S complains that Revolut Ltd recorded details about a transaction on his banking app incorrectly, causing him distress. The details of this complaint are well known to both parties, so I won't repeat them again here. Instead, I'll focus on giving my rea... (1 page)View decision
