We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN-1801642
26 Jun 2020 Revolut Ltd Not upheldBanking and PaymentsComplaint Mr G has complained about the way Revolut Ltd handled his chargeback. What happened In May 2019, Mr G told Revolut that an item he bought was not as described. They gave him a form to start a chargeback. Revolut asked for evidence to support the claim, such as screenshots of the ... (3 pages)View decision -
Decision Reference DRN0817747
12 Jun 2020 Revolut Ltd Not upheldBanking and creditMr S is unhappy Revolut Ltd restricted and then closed his account without any explanation and then transferred his money back to source without his permission. backgroundMr S’s account was restricted on 12 February 2019 and Revolut sent him a message explaining it was reviewing his accoun... (2 pages)View decision -
Decision Reference DRN-1844594
10 Jun 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1844594ComplaintMr V complains Revolut Ltd unfairly closed his account.BackgroundMr V opened an account with Revolut in July 2019. In August 2019 he made a payment to his son, who resides and studies in another country. Following this, Revolut reviewed Mr V’s account and decided to clo... (3 pages)View decision -
Decision Reference DRN-1880919
1 Jun 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1880919The complaintMr G complains that Revolut Ltd has refused to refund two disputed cash machine withdrawals made from his account. He says he did not make or authorise the withdrawals and wants Revolut to refund the money. What happenedMr G was travelling to Sweden. He stopped and ... (5 pages)View decision -
Decision Reference DRN1977732
28 May 2020 Revolut Ltd UpheldBanking and creditMr W complains that a transfer he made to his account with Revolut Ltd was rejected. He says that Revolut should have told him that would happen; had it done so, he would have made different arrangements, saving himself time and fees and avoiding an exchange rate loss. backgroundMr W has ... (2 pages)View decision -
Decision Reference DRN-1462571
27 May 2020 Revolut Ltd Not upheldBanking and PaymentsDRN-1462571 The complaintMr N complains about what happened when he exchanged money through Revolut Ltd. He said an extra charge was added to the exchange rate, and the rate used didn’t reflect the historical rate that Revolut’s app now shows him. What happenedMr N exchanged some money thr... (3 pages)View decision -
Decision Reference DRN2432791
11 May 2020 Revolut Ltd Not upheldBanking and creditMr B complains about various issues which arose in connection with his account with Revolut Ltd. He complains that his debit cards didn’t work, Revolut’s anti-money laundering (AML) requirements were too strict, their currency exchange rates were wrong and were not transparent, and about r... (4 pages)View decision -
Decision Reference DRN-1185386
26 Apr 2020 Revolut Ltd UpheldBanking and PaymentsDRN-1185386 The complaintMr W’s complaint is about an ATM transaction being refunded to a Euro account and not his Sterling account. The details of this complaint are well-known to both parties, so I will not repeat them again here in detail. Instead, I will focus on giving the reasons for... (2 pages)View decision -
Decision Reference DRN7523240
24 Apr 2020 Revolut Ltd Not upheldBanking and creditComplaintMr O complains about the time it took Revolut Ltd to return funds when they closed his account. He’s also unhappy that when the funds were returned, certain fees had been deducted.BackgroundIn December 2018 Revolut carried out a review on Mr O’s account. As part of the review, Rev... (2 pages)View decision -
Decision Reference DRN0158145
16 Apr 2020 Revolut Ltd Not upheldBanking and creditComplaintMs L complains that Revolut Ltd restricted her account and asked her to provide information about payments into the account.BackgroundMs L has an account with Revolut. On 9 April 2019, Revolut blocked it until 20 May 2019. This meant she wasn’t able to use her account during that ... (2 pages)View decision
