We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN2806991
18 Mar 2020 Revolut Ltd Not upheldBanking and creditComplaintMr M complains that Revolut Ltd closed his account and won’t provide him with information.BackgroundMr M had an account with Revolut. In March 2019, Revolut carried out a review of Mr M’s account. Whilst they reviewed the account, they suspended it. Following the review Revolut de... (2 pages)View decision -
Decision Reference DRN3689915
13 Mar 2020 Revolut Ltd Not upheldBanking and creditMr D is unhappy with Revolut Ltd’s decision to hold him responsible for transactions he says he didn’t make or authorise.backgroundMr D raised two fraud claims with Revolut: one on 3 June 2018 (concerning transaction from 13 April to 18 May 2018) and another on 17 June 2018 (concerning tra... (2 pages)View decision -
Decision Reference DRN8533348
30 Jan 2020 Revolut Ltd Not upheldBanking and creditComplaintMr S complains that Revolut Ltd closed his account and hasn’t told him why. He wants Revolut to provide a proper explanation for the closure and his account reopened.BackgroundMr S had an app-based electronic money account with Revolut.In March 2019, Revolut conducted a review of ... (2 pages)View decision -
Decision Reference DRN3820142
16 Jan 2020 Revolut Ltd Not upheldBanking and creditComplaintMr P and Ms W brought this complaint on behalf of A Ltd (although I believe Ms W is no longer a director of the company). The company’s complaint, in summary, is that – having transferred its business banking to Revolut Ltd – only then did the directors discover that Revolut did ... (2 pages)View decision -
Decision Reference DRN-1384566
15 Jan 2020 Revolut Ltd UpheldBanking and PaymentsThe complaint Ms H complains Revolut Ltd didn't give her access to funds in her account while they carried out a review. What happened Ms H held an account with Revolut. In November last year Revolut carried out a review of her account. Just before Revolut decided to review Ms H&am... (3 pages)View decision -
Decision Reference DRN2942382
30 Dec 2019 Revolut Ltd Not upheldBanking and creditComplaintMr G complains Revolut Ltd shouldn’t have blocked his access to, and subsequently closed, the account he held with them. He says they didn’t tell him their reasons for closing his account and failed to respond to his request for information. He thinks they should fully refund his ... (3 pages)View decision -
Decision Reference DRN8697295
3 Dec 2019 Revolut Ltd Not upheldBanking and creditMr M complains that Revolut Ltd blocked his account and asked him to provide information about payments he’d made into his account. He wants Revolut to explain why it needed the information. And pay him compensation for the inconvenience the block to his account caused. backgroundMr M has ... (3 pages)View decision -
Decision Reference DRN7876655
22 Nov 2019 Revolut Ltd Not upheldBanking and creditComplaintMr K complains about a fee he was charged when withdrawing funds in a different currency via his Revolut Ltd account. BackgroundMr K has a currency card with Revolut and used it to withdraw some cash whilst abroad in April 2019. When Mr K checked his receipt he saw the final amoun... (2 pages)View decision -
Decision Reference DRN1385968
8 Nov 2019 Revolut Ltd Not upheldBanking and creditMr Z complains about Revolut Limited’s decision to suspend and then close his account.backgroundRevolut told Mr Z in September and December 2018 that it did not permit cycling of funds in the way he was. It warned him his account would be suspended if he continued. He did, and in January 2... (1 page)View decision -
Decision Reference DRN0162362
8 Nov 2019 Revolut Ltd Not upheldBanking and creditMiss H complains that Revolut Ltd debited a duplicate payment from her account with another bank without her authority.backgroundOn 3 June 2019 Miss H topped up her Revolut account with £100 using her MasterCard, which had been issued by another bank. I’ll refer to this bank as “M”. On 6 J... (3 pages)View decision
