We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN2554556
31 Oct 2019 Revolut Ltd Not upheldInvestment and pensionsMr H’s complaint is that Revolut Limited’s cryptocurrency exchange service did not provide transparent information about exchange rates/fees. He says the fees he incurred in the exchange transactions within his Revolut account, in 2018, were unreasonable. He seeks a refund in this respect.... (3 pages)View decision -
Decision Reference DRN0053663
30 Oct 2019 Revolut Ltd Not upheldBanking and creditMr C complains that he was given misleading advice by Revolut Ltd.backgroundI sent my provisional decision to both parties on 15 October 2019. A copy of this is attached below and forms part of this final decision. In it I set out the background to this complaint, and I explained why I did... (4 pages)View decision -
Decision Reference DRN2758438
17 Oct 2019 Revolut Ltd Not upheldBanking and creditMr B complains that Revolut Ltd will not refund a disputed transaction made on his account card.backgroundMr B says he was away on holiday between 22 September 2016 and 29 September 2016. Whilst abroad, he topped up and used his Revolut Card. He says it works on a “pay as you go principle... (2 pages)View decision -
Decision Reference DRN7306949
18 Sep 2019 Revolut Ltd UpheldBanking and creditMr T complains about the length of time it took for funds that he’d paid into his Revolut Ltd bank account to clear. backgroundOn the 30 April 2019 Mr T opened an account with Revolut. On 1 May 2019 he paid in £41,000. And on 3 May 2019 he asked for this to be converted into Euros which he... (3 pages)View decision -
Decision Reference DRN4362516
10 Sep 2019 Revolut Ltd Not upheldBanking and creditMr H complains that Revolut Ltd requested information about a transaction before allowing the payment to go into his account.backgroundIn May 2019, Mr H sold an item and the purchaser paid him by bank transfer into his Revolut account. Before Revolut released the funds to Mr H, they contac... (2 pages)View decision -
Decision Reference DRN0335704
14 Aug 2019 Revolut Ltd Not upheldBanking and creditMr W complains on behalf of his company, PWUK Ltd. He says that Revolut Ltd refused to close his account despite his request to do so. He would like his account closed and his fees refunded. backgroundMr W opened a business account with Revolut in October 2018 but he found that it wasn’t w... (2 pages)View decision -
Decision Reference DRN2624043
17 Jul 2019 Revolut Ltd Not upheldBanking and creditMr N complains about blocks placed on his account by Revolut Ltd and the service he received afterwards.backgroundMr N opened a Revolut account and uploaded his ID, but his account wouldn’t open and he had to open another account for his wages. Mr N said that Revolut then said his account ... (3 pages)View decision -
Decision Reference DRN5040426
25 Jun 2019 Revolut Ltd UpheldBanking and creditMr B complains about the poor service he received from Revolut Limited when his account was blocked and his funds withheld.backgroundInitially Mr B complained about Revolut blocking access to funds in his account after he transferred £7,000 into it. The funds have now been returned to Mr B... (2 pages)View decision -
Decision Reference DRN7468364
17 Jun 2019 Revolut Ltd Not upheldBanking and creditMrs L complains that the service she received from Revolut Ltd (Revolut) when she opened an account fell short of that which she expected to receive. She feels Revolut have not been clear regarding the charges she would incur from both Revolut and third parties, when u... (2 pages)View decision -
Decision Reference DRN1620813
12 Jun 2019 Revolut Ltd UpheldBanking and creditMr K complains that Revolut Ltd allowed a payment that created a negative balance on his account. He also complains about difficulty contacting Revolut to find out what was going on.backgroundMr K has a prepaid card with Revolut that he uses to make a monthly overse... (2 pages)View decision
