We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2592 results
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Decision Reference DRN6977507
5 Jun 2019 Revolut Ltd Not upheldBanking and creditMr R has complained that Revolut Limited have charged a fee for using his card with it to withdraw money from current account cash machine. backgroundLast year Mr R says he went to withdraw €3,000 from a cash machine in the UK due to an unexpected emergency. Upon withd... (2 pages)View decision -
Decision Reference DRN3261656
31 May 2019 Revolut Ltd UpheldBanking and creditMr G complains about what happened when he asked Revolut Ltd to make two overseas payments for him. backgroundMr G told us that he’s self-employed, and has an account with Revolut which offers the features of a small business bank account. He pays €6.99 per month for ... (6 pages)View decision
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