We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4741097
11 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4741097 The complaint Mr C has complained that Revolut Ltd won’t refund transactions he says he didn’t make or otherwise authorise. What happened In early 2024, around £20 was spent using Mr C’s Apple Pay facility, across a number of small payments to merchants in the area where he ... (2 pages)View decision -
Decision Reference DRN-4632326
11 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4632326 The complaint Mrs H is unhappy that Revolut Ltd won’t refund payments she didn’t make. What happened Mrs H was contacted by someone claiming to be from Revolut who was, in fact, a fraudster. She’s explained she was told her account had been compromised and that she needed to... (3 pages)View decision -
Decision Reference DRN-4986224
11 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4986224 The complaint Ms M complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened The circumstances of this complaint are well-known to both parties, and so I’ll only provide a brief summary of events here. Ms M received a recommendation for an... (3 pages)View decision -
Decision Reference DRN-4986675
11 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4986675 The complaint Mr B complains about the actions of Revolut Ltd when he lost money to a scam. Mr B is being represented by a claims management company but for ease of reading I’ll only refer to Mr B in the decision. What happened The detailed background to this complaint is ... (5 pages)View decision -
Decision Reference DRN-4967784
11 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4967784 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr M is being represented by a claims management company in this complaint. What happened In August 2023, Mr M was contacted on a popular instant messaging s... (12 pages)View decision -
Decision Reference DRN-4759258
11 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4759258 The complaint Miss D has complained about the way in which Revolut Ltd handled some transactions she didn’t authorise. What happened In November 2023, Miss D’s phone was stolen and used to make £375 of bank transfers. She reported this to Revolut, and they initially held Mis... (2 pages)View decision -
Decision Reference DRN-4989996
11 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4989996 The complaint Mr S complains that Revolut Limited (‘Revolut’) won’t refund money he lost and about the service he received. What happened Mr S says that he agreed to pay for adult services but as the booking process went on, he was asked for more funds. He made five payment... (3 pages)View decision -
Decision Reference DRN-4566018
10 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4566018 The complaint Ms T is unhappy that Revolut Ltd won’t reimburse her a financial loss she suffered as a result of fraud. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In May 2023, Ms T received a call... (7 pages)View decision -
Decision Reference DRN-4908098
10 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4908098 The complaint Mrs W complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency scam. Mrs W is being represented by solicitors in this complaint. What happened Mrs W says that in January 2023 she came across an advertisement for an inves... (10 pages)View decision -
Decision Reference DRN-4824737
10 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4824737 The complaint Miss L complains that Revolut Ltd didn’t do enough when she fell victim to a safe account scam. What happened Miss L has an account with Revolut which she opened in November 2017. She says she normally only uses the account when travelling which is consistent w... (3 pages)View decision
