We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1611 results
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Decision Reference DRN-5178665
29 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5178665 The complaint Mr A complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr A has explained that on 13 July 2023 he made... (4 pages)View decision -
Decision Reference DRN-5175793
28 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5175793 The complaint Mr K complains that Revolut Ltd didn’t do enough when he fell victim to an impersonation scam. What happened In January 2023, Mr K received a phone call from someone purporting to be Revolut. They explained that several purchases had been attempted on his accou... (8 pages)View decision -
Decision Reference DRN-5016603
28 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5016603 The complaint Ms Z complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened Ms Z says that in March 2023 she met a man on a dating site who said that he could help her to earn money by investing in cryptocurrency. ... (5 pages)View decision -
Decision Reference DRN-4786344
27 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4786344 The complaint Mr A complains that Revolut Ltd won’t refund money he lost when he fell victim to a safe account scam. Mr A is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has als... (3 pages)View decision -
Decision Reference DRN-5094103
27 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5094103 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr A fell victim to a scam in 2022 and lost just ov... (8 pages)View decision -
Decision Reference DRN-5014831
26 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5014831 The complaint Ms L complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions o... (4 pages)View decision -
Decision Reference DRN-5107074
26 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5107074 The complaint Mr A complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr A has explained that on 28 March... (3 pages)View decision -
Decision Reference DRN-5129344
25 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5129344 The complaint Mr C complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr C has an account with Revolut which he opened in October 2021. He also has accounts with businesses who I’ll refer to as “T” and... (2 pages)View decision -
Decision Reference DRN-4896051
25 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4896051 The complaint Mr M complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In December 2022, Mr M received an update on his phone which highlighted an advert for cryptocurrency trading which was endorsed by a well-... (8 pages)View decision -
Decision Reference DRN-4995316
22 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4995316 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A is being represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background of this ... (3 pages)View decision
