We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-5012845
10 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5012845 The complaint Ms C complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Ms C received a call from fraudsters on 30 August 2023. They said they were from the Supreme Court and were calling about unpaid council tax. Ms C was ask... (7 pages)View decision -
Decision Reference DRN-4743004
10 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4743004 The complaint Mr P complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr P has explained that in October ... (3 pages)View decision -
Decision Reference DRN-4875501
10 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4875501 The complaint Miss J complains that Revolut Ltd won’t reimburse her after she fell victim to a job scam. Miss J is professionally represented in bringing her complaint to our service, but for ease of reference, I’ll refer to all submissions as made by Miss J directly. What h... (4 pages)View decision -
Decision Reference DRN-4920753
9 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4920753 The complaint Miss P complains that Revolut Ltd won’t reimburse her after she fell victim to a job scam. Miss P is professionally represented in bringing her complaint, but for ease of reference, I’ll refer to all submissions as being made by Miss P directly. What happened M... (4 pages)View decision -
Decision Reference DRN-5010092
9 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5010092 The complaint Mr C complains Revolut Ltd didn’t do enough to protect him when he fell victim to a recovery scam. What happened Mr C has a Revolut account which he opened in 2023. He has an account with another business – who I’ll refer to as “F” through the rest of this deci... (4 pages)View decision -
Decision Reference DRN-4856247
6 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4856247 The complaint Ms M complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms M is being represented by a third party. To keep things simple, I will refer to Ms M throughout my decision. What happened The background of this... (3 pages)View decision -
Decision Reference DRN-4887873
6 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4887873 Complaint Mr J is unhappy that Revolut Ltd didn’t refund him after he fell victim to a scam. Background One evening in May 2023, Mr J received a phone call from a withheld number. The caller told him that they worked for the Financial Conduct Authority (FCA). They told Mr J ... (8 pages)View decision -
Decision Reference DRN-5007696
6 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5007696 The complaint Miss P is unhappy that Revolut Ltd (Revolut) won’t refund the money she lost after falling victim to an impersonation scam. What happened I issued my provisional decision on this complaint on 15 August 2024. I wanted to give both sides a chance to provide any ... (13 pages)View decision -
Decision Reference DRN-4957813
6 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4957813 The complaint Mr R complains Revolut Ltd won’t refund the £3,712.91 he lost as part of a crypto investment scam. Mr R is being supported in making his complaint by a representative, but for ease, I’ll refer to Mr R throughout this decision. What happened Around September 202... (6 pages)View decision -
Decision Reference DRN-4601615
6 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4601615 The complaint Mrs A complains that Revolut Ltd won’t refund the ATM fees on her account. She also complains about the general service she received. What happened During a trip abroad in August 2023, having discovered her Revolut card wasn’t accepted in the shops she wished t... (3 pages)View decision
