We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4555526
6 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4555526 The complaint Mr G complains that Revolut Ltd did not refund the payments he lost to a scam What happened Mr G heard about investing in cryptocurrency on a morning television show, and found a company I’ll refer to as ‘B’. Mr G could not find much information about them onli... (3 pages)View decision -
Decision Reference DRN-4928855
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4928855 The complaint Mr M complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr M received an unsolicited message from an individual... (3 pages)View decision -
Decision Reference DRN-4956641
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4956641 The complaint Mr H is unhappy with Revolut Ltd. Mr H put in place a gambling block on his Revolut account to stop him using gambling websites. But through using open banking and transfers he was able to gamble £1,200 within 24 hours. Mr H said the block didn’t work and wasn’... (2 pages)View decision -
Decision Reference DRN-4881737
5 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4881737 The complaint Mr S complains Revolut Ltd didn’t handle his chargeback claims fairly as no longer pays a monthly fee for his account. What happened Mr S has an account with Revolut and has had one since June 2021. He used to pay a monthly fee for it, but no longer does. He re... (2 pages)View decision -
Decision Reference DRN-4551783
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4551783 The complaint Mrs H complains that Revolut Ltd did not refund a series of transactions she says she lost to scam. What happened Mrs H received a text claiming to be from a third-party bank, asking if she had attempted to make a payment of £399.99. She replied with ‘no’ and t... (3 pages)View decision -
Decision Reference DRN-4784705
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4784705 The complaint Miss K complains that Revolut Ltd did not refund a series of transactions she lost to a scam. What happened Miss K received a call on 321 October 2023 from someone claiming be a manager at a third- party bank she held an account with. They said her account was ... (5 pages)View decision -
Decision Reference DRN-4912427
5 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4912427 The complaint Mr I has complained Revolut Ltd allowed a fraudulent transaction to be taken from his account which left him having to sort out the consequences of fraud. What happened In April 2023 Mr I noticed a large dollar transaction made on his Revolut account. As he’d n... (2 pages)View decision -
Decision Reference DRN-4833648
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4833648 The complaint Ms S complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In March 2023, Ms S says she came across an article where a well-known television presenter had written about making money through cryptocurrency. ... (3 pages)View decision -
Decision Reference DRN-4722188
5 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4722188 The complaint Mr K complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In April 2023, Mr K received a text message that appeared to be intended for someone else. He replied that the person sending the message appeared to... (4 pages)View decision -
Decision Reference DRN-4958745
4 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4958745 The complaint Ms L complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. Ms L is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both parties and h... (3 pages)View decision
