We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
-
Decision Reference DRN-4508187
19 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4508187 The complaint Ms B, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Inste... (3 pages)View decision -
Decision Reference DRN-5057982
19 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5057982 The complaint Mr H complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr H fell victim to an investment scam after he reached out to a company he found on social media. He was added to a few messaging groups about the fake investm... (3 pages)View decision -
Decision Reference DRN-5219489
19 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5219489 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In February 2023, Mr S saw an advertisement on a social media site for a cryptocurrency investment. Mr S clicked a link and provided his co... (9 pages)View decision -
Decision Reference DRN-5220947
19 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5220947 The complaint Mr L complains that Revolut Ltd won’t reimburse money he lost as a result of a scam. What happened On 29 November 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to submit any further evidence and arguments befo... (5 pages)View decision -
Decision Reference DRN-5222139
19 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5222139 The complaint Mrs M has complained that Revolut Bank PLC won’t refund transactions she says she didn’t make or otherwise authorise. Mrs M is also unhappy Revolut closed her account. What happened Mrs M held an account with Revolut. Between 8 and 10 August 2022 just shy of... (6 pages)View decision -
Decision Reference DRN-4883380
18 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4883380 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr B is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties. The facts a... (3 pages)View decision -
Decision Reference DRN-5031102
18 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5031102 The complaint Miss R complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Miss R responded to an advert s... (8 pages)View decision -
Decision Reference DRN-5188572
18 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5188572 The complaint Mr W complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr W is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well-known to the parties and has been ... (6 pages)View decision -
Decision Reference DRN-5175426
18 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5175426 The complaint Mr R complains that Revolut Ltd won’t refund money he lost when he was a victim of a purchase scam. What happened The background to this complaint is well known to both parties, so I won’t repeat all of it here. But I’ll summarise the key points and then focus ... (4 pages)View decision -
Decision Reference DRN-5004061
18 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5004061 The complaint Mr I complains that Revolut Ltd (“Revolut”) won’t refund around £11,000 that he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr I received a chat message from a pe... (3 pages)View decision
