We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4960088
4 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4960088 The complaint Ms Q complains Revolut Ltd unfairly blocked her account and refused to release the funds they held. She wants the funds returned to her and compensation for the impact their actions had on her. What happened Ms Q held an account with Revolut. In April 2024 Revo... (3 pages)View decision -
Decision Reference DRN-5002413
4 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5002413 The complaint Miss G complains that Revolut Ltd didn’t do enough to prevent her losing money to a scam. Miss G has used a representative to bring her complaint. But, for ease of reading, I’ll mostly just refer to Miss G herself rather than her representative. What happened... (10 pages)View decision -
Decision Reference DRN-4820610
4 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4820610 A written copy of this final decision has been provided along with your BSL translation. The complaint Mr B complains that Revolut Ltd won’t refund him after he believes he fell victim to a scam. What happened Mr B has explained that he newly joined a social media platform w... (2 pages)View decision -
Decision Reference DRN-4674596
4 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4674596 The complaint Mr A is complaining that Revolut Ltd won’t refund payments he made when he fell victim to a scam. The complaint has been brought on Mr A’s behalf by a professional representative. What happened The circumstances of the scam are well known to both parties so I ... (3 pages)View decision -
Decision Reference DRN-4875505
3 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4875505 The complaint Mr S has complained that Revolut Ltd blocked a payment he attempted to make to an overseas bank account. What happened Mr S converted £9,267.32GBP into USD within his Revolut account. Mr S then attempted to make a payment to an overseas bank account in USD but ... (4 pages)View decision -
Decision Reference DRN-4876154
2 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4876154 The complaint Mrs A complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened What Mrs A says Mrs A says that on the morning of 14 December 2023 she received a call from someone who said they were from the security ... (4 pages)View decision -
Decision Reference DRN-4993009
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4993009 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr L is being represented by a claims management company. What happened The detailed background to this complaint is well known to both parties. The facts ab... (4 pages)View decision -
Decision Reference DRN-4921763
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4921763 The complaint Ms P complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Ms P came across an advert on social media where a wel... (3 pages)View decision -
Decision Reference DRN-4425005
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4425005 The complaint Mr M complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr M is being represented by a third party. To keep things simple, I will refer to Mr M throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-4624248
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4624248 The complaint Mrs W complains that Revolut Ltd won’t refund over £4,000 transferred out from her account without her authorisation. She’d like a refund and compensation for the impact on her. What happened Mrs W is represented throughout the complaint. But, for ease in my de... (3 pages)View decision
