We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4994681
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4994681 The complaint Mr G complains that Revolut has declined to return money he says has been taken by scammers. What happened Mr G says that in February 2024 he received a call from someone impersonating his broadband supplier, and that he was told he would receive a payment of o... (3 pages)View decision -
Decision Reference DRN-4911320
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4911320 The complaint Mr B complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In June 2023, Mr B received a text message from someone who said they worked for a recruitment agency and asked if they could pass him on to a repres... (4 pages)View decision -
Decision Reference DRN-4989584
30 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4989584 The complaint Ms C complains that Revolut Ltd (Revolut) won’t refund the money she lost as a result of a scam. Ms C has used a professional representative to bring this complaint to our service and they have made submissions on her behalf. For consistency, I’ll refer to Ms ... (5 pages)View decision -
Decision Reference DRN-4957138
29 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4957138 The complaint Miss C complains Revolut Ltd won’t refund the £3,845 she lost as part of a job scam. Miss C is being supported in making her complaint by a representative, but for ease, I’ll refer to Miss C throughout this decision. What happened The details of this complaint ... (4 pages)View decision -
Decision Reference DRN-4911257
29 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4911257 The complaint Mr I complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr I fell victim to a fake job scam after he was contacted via email by someone offering him a job. They said they’d seen his CV on an online job site and offered him a positio... (10 pages)View decision -
Decision Reference DRN-4968053
29 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4968053 The complaint Mr S complains that Revolut Ltd (Revolut) unnecessarily stopped and cancelled a funds transfer he requested through them. He is also unhappy about their explanation and how they handled his complaint. What happened In May 2024, Mr S input a payment request usi... (3 pages)View decision -
Decision Reference DRN-4600970
29 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4600970 The complaint Mrs B complains that Revolut Ltd won’t refund money she lost to a scam. What happened Mrs B fell victim to a fake job scam after she replied to an advert about a job opportunity on social media. She was contacted on a messaging app and told she would be paid f... (8 pages)View decision -
Decision Reference DRN-4929565
29 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4929565 The complaint Ms S complains about Revolut Ltd. She says that Revolut didn’t protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Ms S was introduced by a colleague to an ‘investment’. Unfortunat... (3 pages)View decision -
Decision Reference DRN-4989263
28 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4989263 The complaint Mr W complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr W is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties and has been ... (4 pages)View decision -
Decision Reference DRN-4976682
28 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4976682 The complaint Mrs A complains Revolut Ltd won’t refund the £15,000 she lost as part of a crypto investment scam. Mrs A is being supported in making her complaint by a representative, but for ease, I’ll refer to Mrs A throughout this decision. What happened In March 2023 Mrs ... (5 pages)View decision
