We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4783242
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4783242 The complaint Mr G complains that Revolut failed to protect him when he made payments from his account to cryptocurrency sellers, to send on to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in gre... (2 pages)View decision -
Decision Reference DRN-4910033
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4910033 Complaint Miss A is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In September 2023, Miss A fell victim to a scam. She was selling her mobile phone on an online marketplace. Someone contacted her to ask about it. A price of £300 wa... (2 pages)View decision -
Decision Reference DRN-4883029
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4883029 The complaint Mr R, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-4645720
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4645720 The complaint Miss D is unhappy with how Revolut Ltd handled a claim she made to it in respect of a transaction on her debit card. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my inf... (3 pages)View decision -
Decision Reference DRN-4816855
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4816855 The complaint Ms P complains that Revolut Ltd (Revolut) won’t refund the money she lost when she fell victim to a scam. What happened Ms P says she heard about cryptocurrency through her son and was looking to invest. Around August 2022, she came across a company I’ll refer ... (9 pages)View decision -
Decision Reference DRN-4889084
9 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4889084 The complaint Miss C says Revolut Ltd (“Revolut”), didn’t do enough to help when she fell victim to an ‘authorised push payment’ (“APP”) ‘job task’ scam. She says Revolut should reimburse her for the money she lost. In bringing her complaint to this service Miss C has used ... (6 pages)View decision -
Decision Reference DRN-4940484
8 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4940484 The complaint Mr T complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr T is being represented by a third party. To keep things simple, I will refer to Mr T throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-4783572
8 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4783572 The complaint Ms H complains that Revolut Ltd won’t refund money she lost to an investment scam. Ms H is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties, so I won’t repeat it again here... (4 pages)View decision -
Decision Reference DRN-4933106
8 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4933106 The complaint Mr H complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a scam. What happened Between February and April 2023, Mr H made multiple debit card payments to a scammer, believing he was investing his money, resulting in a loss of over ... (3 pages)View decision -
Decision Reference DRN-4936604
8 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4936604 The complaint Mrs K complains that Revolut Ltd unreasonably delayed in unblocking a payment, causing her to incur expenses. What happened Mrs K opened an account with Revolut on 25 January 2024. On 14 February she attempted to make a transfer to an account she held in anothe... (3 pages)View decision
