We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4995233
12 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4995233 The complaint Mr H is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mr H says... (10 pages)View decision -
Decision Reference DRN-5102412
12 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5102412 The complaint Miss L has complained that Revolut Ltd (“Revolut”) failed to protect her from a “safe account” impersonation scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the key poi... (4 pages)View decision -
Decision Reference DRN-5207692
12 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5207692 Complaint Mr T is unhappy that Revolut Ltd didn’t refund his losses after he told it he’d fallen victim to a scam. Background Mr T became the victim of an investment scam after encountering an advertisement on social media for a company I will refer to as “U.” At the time, M... (7 pages)View decision -
Decision Reference DRN-5198543
12 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5198543 The complaint Mr M complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of a scam. What happened In October 2023, Mr M received a call while he was at work. The caller said they worked for his bank (who I’ll refer to as bank X) and th... (5 pages)View decision -
Decision Reference DRN-4879428
11 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4879428 The complaint Mr G complains that Revolut Ltd ought to have done more to protect him when he sent funds from his account to a cryptocurrency investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The... (2 pages)View decision -
Decision Reference DRN-4584344
11 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4584344 The complaint Miss B complains that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giving the... (2 pages)View decision -
Decision Reference DRN-5078087
11 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5078087 The complaint Ms B complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. Ms B is being represented by solicitors in this complaint. What happened The details of this complaint are well known to the parties and have been previously set out by ... (3 pages)View decision -
Decision Reference DRN-4817167
11 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4817167 The complaint Mr H complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both part... (7 pages)View decision -
Decision Reference DRN-5011666
11 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5011666 The complaint Mrs F complains about the actions of Revolut Ltd when she lost money to a scam. Mrs F is being represented by a claims management company but for ease I’ll only refer to Mrs F. What happened The detailed background to this complaint is well known to both part... (3 pages)View decision -
Decision Reference DRN-4438520
11 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4438520 The complaint Mr W complaints that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he fell victim to a scam. What happened What Mr W says Mr W says that in August 2022 he was approached via social media by a lady I’ll refer to as M in this decision. He didn’t... (11 pages)View decision
