We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4873047
8 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4873047 The complaint and what happened Mrs R complains Revolut Ltd won’t reimburse money she lost when she fell victim to a scam. Mrs R paid over £10,000 in September 2023, to what she was led to believe was an employment opportunity – completing tasks online to earn commission. M... (2 pages)View decision -
Decision Reference DRN-4626650
7 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4626650 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr S is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-4646469
7 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4646469 The complaint Mr A complains Revolut Ltd hasn’t refunded money he lost to a cryptocurrency investment scam. What happened Mr A connected with the scammer on a dating website in May 2023 and from June 2023 they then began speaking on Whatsapp. A little while into the relation... (3 pages)View decision -
Decision Reference DRN-4841252
6 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4841252 The complaint Mr I complains that Revolut Ltd unfairly blocked and then closed his accounts with them. He would like the account reinstated and compensation. What happened Mr I held an account with Revolut. But on 8 August 2023 he found that he couldn’t make any transaction... (2 pages)View decision -
Decision Reference DRN-4885997
6 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4885997 The complaint Miss A is unhappy that Revolut Ltd won’t reimburse her money she lost as a result of falling victim to fraud. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Miss A found a job advert onli... (3 pages)View decision -
Decision Reference DRN-4562797
6 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4562797 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. The facts abou... (3 pages)View decision -
Decision Reference DRN-4867171
6 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4867171 The complaint Mr L complains that Revolut Ltd won’t reimburse him after he fell victim to a car purchase scam. Mr L is professionally represented in bringing his complaint to our service, but for ease of reading, I’ll refer to all submissions as being made by Mr L directly. ... (3 pages)View decision -
Decision Reference DRN-4948352
5 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4948352 The complaint Mr O has complained that Revolut Ltd won’t refund transactions he says he didn’t make or otherwise authorise. What happened Late one night in summer 2023, Mr O’s Revolut card was used for a mixture of cash withdrawals and rapid point-of-sale payments while he w... (3 pages)View decision -
Decision Reference DRN-4885080
5 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4885080 The complaint Mr P is unhappy that Revolut Ltd (Revolut) won’t refund the money he lost after he fell victim to a scam. What happened I’m not going to cover all the points raised in detail here. The view of 23 May 2024 covered the detailed timeline of the transactions and t... (4 pages)View decision -
Decision Reference DRN-4944095
5 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4944095 The complaint Mr W complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr W is being represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened The background of this ... (4 pages)View decision
