We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4722424
11 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4722424 Complaint Ms C is unhappy that Revolut Ltd didn’t reimburse her after she told it she’d fallen victim to a scam. Background In May 2023, Ms C fell victim to an investment scam. She’d come across an advert on social media aimed specifically at retirees. The advert was from a ... (8 pages)View decision -
Decision Reference DRN-5198439
11 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5198439 The complaint Miss V complains that Revolut Ltd (‘Revolut’) won’t refund her after she fell victim to a scam. What happened In 2023, Miss V fell victim to a phishing scam. As a result, she shared her bank card details for an account she held at another bank – I’ll refer to ... (9 pages)View decision -
Decision Reference DRN-5197378
11 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5197378 The complaint Mr C complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to an investment scam. What happened In 2023, Mr C was looking online for investment opportunities. He found an advertisement for a cryptocurrency investment on a w... (6 pages)View decision -
Decision Reference DRN-4430819
10 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4430819 The complaint Mr I is unhappy Revolut won’t refund the money he lost to a fake job scam. What happened Mr I was contacted over a popular instant messaging application by someone claiming to represent a recruitment firm. This person claimed to have jobs available with part-ti... (5 pages)View decision -
Decision Reference DRN-5025609
10 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5025609 The complaint Mr C is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a safe account scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In shor... (3 pages)View decision -
Decision Reference DRN-5200129
10 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5200129 The complaint Miss L complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. Miss L is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (14 pages)View decision -
Decision Reference DRN-4898033
10 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4898033 The complaint Mr A is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mr A has explained that in July 2021 he made a payment of £8... (5 pages)View decision -
Decision Reference DRN-5199977
10 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5199977 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to an impersonation scam. What happened On 15 January 2024, Mr S received a call from someone purporting to be from Revolut. Unfortunately, the caller had spoofed Revolut’s genuine ... (9 pages)View decision -
Decision Reference DRN-4959332
10 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4959332 The complaint Miss K complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. During May 2023 Miss K was looking fo... (9 pages)View decision -
Decision Reference DRN-4508347
10 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4508347 The complaint Mrs B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened In 2023, Mrs B was looking for work online that allowed remote working and flexible hours. Mrs B was contacted via a messaging app from s... (3 pages)View decision
