We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4916210
2 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4916210 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B is being represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The background o... (4 pages)View decision -
Decision Reference DRN-4688027
2 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4688027 The complaint Mrs S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mrs S was cold... (3 pages)View decision -
Decision Reference DRN-4506354
2 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4506354 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr D is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties... (3 pages)View decision -
Decision Reference DRN-4865523
2 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4865523 The complaint Mr K is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened Mr K had recently received an inheritance and says that he held a vague interest in investing. He saw an advert on social media for an investment platform – “A”. Mr K says ... (11 pages)View decision -
Decision Reference DRN-4776327
1 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4776327 The complaint Mrs P complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well-known to both parties, particularly as I set out the detail in a provisional decision (PD, issued on 5 June 2024). I’ve... (15 pages)View decision -
Decision Reference DRN-4283780
1 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4283780 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr C opened a Revolut account on 2 December 2022 at the suggestion of someone who he now knows was a scammer. He had accounts elsewhere at t... (2 pages)View decision -
Decision Reference DRN-4811273
31 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4811273 The complaint Mrs S is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. What happened Mrs S was searching for a job opportunity. She says she left her contact details with several online recruitment websites. She was contacted over a popular instant messa... (24 pages)View decision -
Decision Reference DRN-4413370
31 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4413370 The complaint Mrs C complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The detailed background to this complaint is well known to both parties and has been previously set out by the investigator in their assessme... (3 pages)View decision -
Decision Reference DRN-4903394
26 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4903394 The complaint Mrs L complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Mrs L is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties. The fac... (4 pages)View decision -
Decision Reference DRN-4932464
26 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4932464 The complaint Mr S complains that Revolut Ltd (‘Revolut’) made it difficult for him to transfer funds out of his account and thereafter froze the account for several months . What happened Mr S had an account with Revolut which he opened in November 2019. He said it was als... (6 pages)View decision
