We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5193911
21 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5193911 The complaint Ms H complains that Revolut Ltd did not reimburse the funds she lost to a scam. What happened Ms H found an investment opportunity on social media and left her contact details for a call back. She began speaking with a representative from the investment company... (5 pages)View decision -
Decision Reference DRN-5150484
21 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5150484 The complaint Mr P complains about Revolut Bank UK PLC. He says that Revolut didn’t do enough to protect him when he fell victim to three separate scams between June and November 2023. This decision deals with the initial scam. What happened Mr P came across an advert for... (3 pages)View decision -
Decision Reference DRN-5145669
21 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5145669 The complaint Ms W complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Ms W fell victim to a task-based job scam in which she was convinced to send cryptocurrency to a scammer for a job. Ms W was contacted by a ‘recruiter’ via tex... (11 pages)View decision -
Decision Reference DRN-4985564
20 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4985564 Complaint Ms H is unhappy that Revolut Ltd didn’t refund her losses after she fell victim to a scam. Background In December 2022, Ms H began researching different investment opportunities. She says she filled out several enquiry forms with various companies. Subsequently, sh... (8 pages)View decision -
Decision Reference DRN-4750592
20 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4750592 The complaint and background Mrs A complains Revolut Ltd won’t reimburse money she lost when she fell victim to a scam. Mrs A made the following payments in November 2023, to what she was led to believe was an employment opportunity – completing tasks online to earn commiss... (2 pages)View decision -
Decision Reference DRN-5340987
20 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5340987 The complaint X complains that Revolut Ltd hasn’t refunded the money he lost when he fell victim to a scam. What happened X had been looking for work, and was contacted on a mobile messaging service by someone saying they had a job offer for him. X was told this job was to ... (5 pages)View decision -
Decision Reference DRN-5290333
20 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5290333 The complaint Mr F complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr F was contacted by someone on social media about an investment opportunity. He was advised to use Revolut to exchange his m... (2 pages)View decision -
Decision Reference DRN-5344199
20 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5344199 The complaint Mr A complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened On 30 January 2025 I issued my provisional decision on this complaint. I wanted to give the parties a chance to respond before I issued my final decision. That prov... (4 pages)View decision -
Decision Reference DRN-4924350
20 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4924350 The complaint R a limited company complains that Revolut Ltd closed its account and returned money paid into the account back to source. R’s is being represented by its director Mr O. What happened R had an account with Revolut. Mr O says R used the account to receive paym... (4 pages)View decision -
Decision Reference DRN-5343554
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5343554 The complaint Miss B complains that Revolut Ltd hasn’t protected her from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss B has explained that in Marc... (3 pages)View decision
