We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4915219
26 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4915219 The complaint Mr F complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened Mr F was introduced to a cryptocurrency investment opportunity by his brother. He says he had seen that his brother had been able to withdraw money from the t... (3 pages)View decision -
Decision Reference DRN-4537087
26 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4537087 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview and focus on giving my reasons for my... (3 pages)View decision -
Decision Reference DRN-4700785
26 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4700785 The complaint Mr W complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In September 2023, Mr W received a phone call from someone who said they worked for another bank he had an account with. They said his account with t... (4 pages)View decision -
Decision Reference DRN-4884446
26 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4884446 The complaint Mr S is unhappy that Revolut Ltd declined some transactions and then blocked his account. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In late-2023 Mr S wa... (2 pages)View decision -
Decision Reference DRN-4816911
26 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4816911 The complaint Mr E complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In August 2022, Mr E says he saw an advert for a cryptocurrency investment company on a social media website. He clicked on the advert and was taken ... (3 pages)View decision -
Decision Reference DRN-4772449
25 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4772449 The complaint Mr N is unhappy that Revolut Ltd won’t refund his losses from an investment scam. What happened Mr N became involved with fraudsters purporting to be an investment broker that I’ll refer to as ‘M’. Believing he was investing and earning significant profits, a n... (4 pages)View decision -
Decision Reference DRN-4897550
25 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4897550 The complaint Mr W complains that Revolut Ltd has decided not to refund him after he was the victim of a scam. Mr W is being professionally represented – I’ll refer to his representatives as T What happened What I’ve decided – and why I’ve considered all the available evide... (4 pages)View decision -
Decision Reference DRN-4884107
25 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4884107 The complaint Mr M complains about the reward paid by Revolut Ltd under its “refer a friend” scheme. What happened Mr M’s explained that he saw Revolut’s promotion that said it would pay a reward of up to £200 if he referred a friend. Mr M went on to refer a friend to Revol... (2 pages)View decision -
Decision Reference DRN-4832677
24 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4832677 The complaint Mr M is unhappy that Revolut Ltd won’t refund money he lost because of a scam. What happened Mr M recalled that in June 2023, he was contacted by someone who claimed to be from his bank, Virgin Money. Broadly, they told him that someone had tried to use his acc... (5 pages)View decision -
Decision Reference DRN-4532284
24 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4532284 The complaint Mrs B complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs B is being represented by a claims management company in her complaint. What happened The detailed background to this complaint is well known to both ... (4 pages)View decision
