We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-5122978
9 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5122978 The complaint Mrs R complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs R is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to the ... (10 pages)View decision -
Decision Reference DRN-4979803
9 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4979803 The complaint Mrs C complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (9 pages)View decision -
Decision Reference DRN-5197352
9 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5197352 The complaint Mr B complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr B fell victim to a fake job scam. He was contacted via a mobile messaging service by someone offering him a job. They said they’d got his details from a recruitment firm, an... (8 pages)View decision -
Decision Reference DRN-5195399
9 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5195399 The complaint Miss D complains that Revolut Limited won’t refund money she lost when she was the victim of a scam. Miss D is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer t... (14 pages)View decision -
Decision Reference DRN-5124984
9 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5124984 The complaint Mrs A complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (5 pages)View decision -
Decision Reference DRN-4820398
9 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4820398 The complaint Mr C complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In April 2023, Mr C found an investment opportunity online, with a company I’ll refer to as M. Mr C looked at M’s website and says it looke... (4 pages)View decision -
Decision Reference DRN-5075567
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5075567 The complaint Mrs M complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam. What happened The details of what happened are well known to both parties, so I won’t repeat them in detail here. In summary, Mrs M... (3 pages)View decision -
Decision Reference DRN-5195003
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5195003 Complaint Miss P is unhappy that Revolut Ltd didn’t refund her losses after she told it she’d fallen victim to a scam. Background In March 2023, Miss P began communicating with a man she met on an online dating website, who I will refer to as Mr G. He claimed to work for a U... (4 pages)View decision -
Decision Reference DRN-4432176
6 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4432176 The complaint Mr G complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened I set out the background to this complaint in my provisional decision (PD), issued on 21 November 2024. Rather than repeat the detail here, I’ve attached a copy of... (11 pages)View decision -
Decision Reference DRN-4458607
6 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4458607 The complaint Mrs C complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Mrs C came across an advert for cryptocurrency on s... (3 pages)View decision
