We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2431 results
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Decision Reference DRN-5232293
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5232293 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr C saw an advert for cryptocurrency trading in the news and contacted the scammer through this advertisement. They began spe... (3 pages)View decision -
Decision Reference DRN-4950661
19 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4950661 The complaint Mr T complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr T found a celebrity endorsement for an investment company on social media who turned out to be a scam. He had to pay into the ‘investment... (7 pages)View decision -
Decision Reference DRN-5135994
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5135994 The complaint Mr W complains Revolut Ltd recorded a marker against him at Cifas, a national fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened Mr W held a current account with Revolut. On 23 August 2023, the account was credited w... (3 pages)View decision -
Decision Reference DRN-5340956
19 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5340956 The complaint The estate of the late Mr N complains that Revolut Ltd won’t refund money Mr N lost to a scam. Mr N’s estate is represented by a claims management company, for simplicity, I will largely refer to Mr N throughout this decision, even when referencing what the re... (6 pages)View decision -
Decision Reference DRN-5339108
19 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5339108 The complaint Mr M complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr M fell victim to a cryptocurrency investment scam. He came across an advert online which appeared to be from a trustworthy media source. Mr M left his details and was called... (9 pages)View decision -
Decision Reference DRN-5188136
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5188136 The complaint Mr P complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of an investment scam. What happened In March 2023, Mr P saw an investment on a social media site for cryptocurrency market trading, which was promoted by a high-... (6 pages)View decision -
Decision Reference DRN-4756926
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4756926 The complaint Ms K is seeking to recover £2,003.66 from Revolut Ltd (“Revolut”), a payment she made from her account as a result of a third-party scam in December 2023. What happened I’m not going to cover all the points raised in detail. The view of 16 February 2024 covered... (3 pages)View decision -
Decision Reference DRN-4583326
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4583326 The complaint Mrs J complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost as the result of a scam. What happened In 2023, Mrs J was contacted out of the blue via a messaging app by someone offering her a job. The contact said they worked for a recr... (6 pages)View decision -
Decision Reference DRN-5203593
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5203593 The complaint Mr K complains that Revolut Ltd (‘Revolut’) won’t reimburse the money he lost when he fell victim to a scam. What happened Mr K says that he was contacted by someone on a messaging app who claimed to be from a recruitment company. This person passed Mr K’s det... (4 pages)View decision -
Decision Reference DRN-5014613
18 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5014613 The complaint Mr A is unhappy that Revolut Ltd won’t reimburse money he lost to a cryptocurrency investment scam. What happened The facts are well known to both parties, so I have outlined the key details. In summary, Mr A says that he received an unexpected phone call on Wh... (12 pages)View decision
