We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-4886784
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4886784 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr D is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has been ... (3 pages)View decision -
Decision Reference DRN-5097253
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5097253 The complaint A company, which I’ll refer to as W, complains that Revolut Ltd (“Revolut”) won’t refund payments that debited its account as part of a scam. Mr P, who is the director of W, has brought this complaint on W’s behalf. What happened On 31 March 2023, Mr P receive... (7 pages)View decision -
Decision Reference DRN-4984600
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4984600 The complaint Mrs M, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Inst... (3 pages)View decision -
Decision Reference DRN-5097102
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5097102 The complaint Mrs W complains that Revolut Ltd did not refund a series of transactions she lost to a scam. What happened Mrs W fell victim to a task-based job scam, after she was contacted via a messaging platform about a remote job opportunity. She was told she had to compl... (3 pages)View decision -
Decision Reference DRN-4483900
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4483900 The complaint Mr O complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (10 pages)View decision -
Decision Reference DRN-5097027
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5097027 The complaint Miss G complains that Revolt ltd hasn’t refunded her after she fell victim to a scam. What happened I issued a provisional decision for this complaint on 27 September 2024. I’ve included a copy of it at the end of this decision, in italics. Miss G responded to ... (8 pages)View decision -
Decision Reference DRN-4834026
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4834026 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss B was in... (6 pages)View decision -
Decision Reference DRN-5096740
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5096740 The complaint Miss W is unhappy that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened In early 2023, Miss W was looking for a home working opportunity and found a company (I’ll refer to as F) advertising on a social media... (9 pages)View decision -
Decision Reference DRN-4963732
21 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4963732 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr K is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has been ... (4 pages)View decision -
Decision Reference DRN-5095494
21 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5095494 The complaint Mr G complains that Revolut Ltd won’t refund money he lost as a result of a scam. What happened Mr G fell victim to an impersonation scam. He’s explained he received a call from ‘Lloyds’ saying that someone had tried to make a payment from his account. He said ... (6 pages)View decision
