We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-5091311
21 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5091311 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (8 pages)View decision -
Decision Reference DRN-4958687
21 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4958687 The complaint Mr D complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In December 2022, Mr D was interested in investing, so he researched options online. Mr D found a website for a company I’ll refer to as S.... (6 pages)View decision -
Decision Reference DRN-4947237
20 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4947237 The complaint Mr I complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr I has an account with Revolut which he says he opened in the course of this scam. He has accounts elsewhere too with businesses who I’ll refer... (3 pages)View decision -
Decision Reference DRN-4963953
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4963953 The complaint Miss S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss S tells ... (9 pages)View decision -
Decision Reference DRN-4960396
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4960396 Complaint Ms E is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In July 2021, Ms E fell victim to an investment scam. While researching investment opportunities online, she encountered a video on the subject of cryptocurrency inves... (8 pages)View decision -
Decision Reference DRN-4869726
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4869726 The complaint Mr C is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a safe account scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In sho... (7 pages)View decision -
Decision Reference DRN-5041479
18 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5041479 The complaint Mr W complains Revolut Ltd didn’t do enough to protect him when he fell victim to a safe account scam. What happened Mr W has an account with Revolut and a business account with a bank who I’ll refer to as “B” throughout the rest of this decision. He’s been a c... (2 pages)View decision -
Decision Reference DRN-5087155
18 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5087155 Complaint Miss A is unhappy that Revolut Ltd didn’t refund her after she fell victim to a job scam. Background In May 2023, Miss A fell victim to a scam. She was approached by someone on a messaging app who offered her a job opportunity. She was told that her role was in sea... (3 pages)View decision -
Decision Reference DRN-5090613
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5090613 The complaint Mr G complains that Revolut Ltd won’t refund transactions he says he didn’t agree to. What happened Mr G held an account with Revolut. In late November 2022 €50 from his account was converted to GBP and then paid to a cryptocurrency exchange. His Revolut accou... (5 pages)View decision -
Decision Reference DRN-5089865
17 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5089865 The complaint Mr C complains that Revolut Ltd (‘Revolut’) won’t reimburse the money he lost to a scam. What happened Mr C’s complaint has been brought by a professional representative but as the account was in his name, I’ll refer to Mr C throughout my decision. What Mr C s... (12 pages)View decision
