We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-4865421
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4865421 The complaint Mr D complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (3 pages)View decision -
Decision Reference DRN-4847320
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4847320 The complaint Miss A complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam in 2022. Miss A is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both partie... (4 pages)View decision -
Decision Reference DRN-5088000
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5088000 The complaint Mr G complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In August 2023, Mr G saw an advert on a social media network for a cryptocurrency investment company. He followed a link to the company’s website, fi... (5 pages)View decision -
Decision Reference DRN-4630027
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4630027 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In May 2023, Mr M was added to an instant messaging group chat about cryptocurrency investment. He was interested in earning some additional income, ... (4 pages)View decision -
Decision Reference DRN-4901970
16 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4901970 The complaint Ms B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened What Ms B says Ms B says she was browsing the internet when she came across an advert for a company I’ll refer to as M in my decision. M s... (6 pages)View decision -
Decision Reference DRN-4810257
15 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4810257 The complaint Mr W has complained Revolut Ltd dealt with his cash machine dispute ineffectively and then offered him compensation that was unsuitable. What happened Mr W used a cash machine on 19 March. His card was retained by the cash machine. He got onto Revolut to compla... (2 pages)View decision -
Decision Reference DRN-5083075
15 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5083075 The complaint Ms B is complaining that Revolut Ltd won’t reimburse her with the money she lost to a scam. The complaint is brought on Ms B’s behalf by a professional representative. What happened In 2019 Ms B fell victim to a cryptocurrency investment scam. In July 2022 Ms... (9 pages)View decision -
Decision Reference DRN-5079490
14 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5079490 The complaint Mr P is unhappy Revolut Ltd declined to reimburse him for the money he lost when he fell victim to a scam. What happened Mr P is represented in this complaint by a claims management company, for simplicity I will refer to Mr P throughout this decision, even wh... (7 pages)View decision -
Decision Reference DRN-5036622
14 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5036622 The complaint Mr C complains Revolut Ltd (Revolut) refused to allow him to close his bank account unless he provided it with a form facial recognition as identification. What happened Mr C says he holds a bank account with Revolut which he hasn’t accessed for over two years.... (2 pages)View decision -
Decision Reference DRN-5025220
14 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5025220 The complaint Mrs V complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs V has an account with Revolut which she opened in the course of this scam. She has accounts with three other businesses too, who I’ll refer to as “... (3 pages)View decision
