We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-5036208
14 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5036208 The complaint Mr L complains Revolut Ltd (Revolut) following a system error, failed to reinstate his direct debit. What happened Mr L says he received a notification from Revolut to say that due to a system error it had cancelled certain direct debits, but it also said it wo... (2 pages)View decision -
Decision Reference DRN-5078831
12 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5078831 The complaint Miss K complains Revolut Ltd didn’t do enough to protect her when she fell victim to a safe account scam. What happened Miss K has an account with Revolut that she opened on 30 June 2023. She also has an account with a business who I’ll refer to as “S” througho... (4 pages)View decision -
Decision Reference DRN-5078822
12 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5078822 The complaint Mrs M complains Revolut Ltd didn’t do enough to protect her when she fell victim to an impersonation scam. What happened Mrs M has an account with Revolut that she opened in late 2022. She says she uses her account to pay her salary into, which she then transfe... (2 pages)View decision -
Decision Reference DRN-5054345
11 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5054345 The complaint and background Miss T complains Revolut Ltd won’t reimburse over £3,032.50 that she lost when she fell victim to an investment scam. Our investigator didn’t uphold the complaint. She couldn’t be satisfied that the payment Miss T disputed was made as the result... (2 pages)View decision -
Decision Reference DRN-4719956
11 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4719956 The complaint Mr C is complaining that Revolut Ltd won’t refund a payment he made as part of an Authorised Push Payment (APP) scam. The complaint is brought on his behalf by a professional representative. What happened The circumstances of the scam are well known to both pa... (4 pages)View decision -
Decision Reference DRN-4907948
11 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4907948 The complaint Mrs A complains that Revolut Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well-known to all parties, and so I’ll only provide a brief summary of events here. Mrs A received a text which appeared t... (7 pages)View decision -
Decision Reference DRN-5044393
11 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5044393 The complaint Mr B via a representative complains that Revolut Ltd (“Revolut”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr B fell victim t... (3 pages)View decision -
Decision Reference DRN-5039724
11 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5039724 The complaint Mr E complains about the actions of Revolut Ltd when he lost money to a scam. Mr E is being represented by a claims management company but for ease of reading I’ll only refer to Mr E. What happened The detailed background to this complaint is well known to bo... (3 pages)View decision -
Decision Reference DRN-5003594
10 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5003594 The complaint A company, which I’ll refer to as T, complains that Revolut Ltd has declined to refund payments made as part of a scam. What happened The facts are well known to the parties here, so I’ll summarise them briefly. Mrs K, the director of T, says she was contacted ... (3 pages)View decision -
Decision Reference DRN-4842983
10 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4842983 The complaint Mr K complains that Revolut Ltd did not refund the money he lost to a scam. What happened Mr K found an investment opportunity on social media. He signed up after seeing the company was registered on Companies House and began investing. He made the following tr... (2 pages)View decision
