We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
-
Decision Reference DRN-5039409
10 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5039409 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In November 2023, Mr A received a text message from someone who said they were from a data company with details of a potential job. And as Mr A had b... (4 pages)View decision -
Decision Reference DRN-5039282
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5039282 The complaint Mr S and Miss S are unhappy that Revolut ltd decided not to refund them after they were the victims of a scam. What happened On 13 August 2024 , I issued a provisional decision upholding Mr S’s complaint. That decision forms part of the reasoning of this decis... (14 pages)View decision -
Decision Reference DRN-5015745
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5015745 The complaint Mr S complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. Mr S is professionally represented in bringing his complaint to our service, but for ease of reading I’ll refer to all submissions as being made by Mr S directly. Wh... (10 pages)View decision -
Decision Reference DRN-4635881
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4635881 The complaint Miss C is unhappy with the service Revolut Ltd has provided after she was a victim of an authorised push payment (APP) scam. What happened As the circumstances of the complaint are well known to both parties, I won’t detail them again here. Rather, I’ll focus o... (3 pages)View decision -
Decision Reference DRN-4975157
9 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4975157 The complaint Mrs B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as a result of an investment scam. She’s being represented by solicitors. To keep things simple, I’ll refer to Mrs B throughout this decision. What happened The background to this co... (3 pages)View decision -
Decision Reference DRN-4538329
9 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4538329 The complaint Mrs R complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mrs R was the victim of a task-based jo... (6 pages)View decision -
Decision Reference DRN-5067287
8 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5067287 The complaint Mr H complains that Revolut Ltd (‘Revolut’) hasn’t reimbursed the funds he lost when he fell victim to a scam. What happened Mr H says that after replying to a social media advert, he received a welcome email from an online trading platform and was assigned an... (10 pages)View decision -
Decision Reference DRN-4909580
8 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4909580 The complaint Mr P complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened Mr P found an advertisement for cryptocurrency investment on a social media platform through a company I’ll refer to as F. The advertisemen... (5 pages)View decision -
Decision Reference DRN-4786769
7 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4786769 The complaint Miss S has complained that Revolut Ltd won’t refund some money she paid, in what she says was a scam. What happened Over the course of several months in 2023, Miss S paid around £4,700 to a garage, across a number of bank transfers from her Revolut account. In ... (3 pages)View decision -
Decision Reference DRN-4574303
7 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4574303 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision
