We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-4873448
7 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4873448 The complaint Mrs J complained because Revolut Ltd refused to refund her for transactions she said she didn’t make. What happened On 9 March 2024, Mrs J contacted Revolut via the in-app chat. She said there were unauthorised transactions on her account. She said she still h... (3 pages)View decision -
Decision Reference DRN-5037988
7 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5037988 The complaint Mrs F complains that Revolut Ltd won’t reimburse her after she fell victim to a scam. What happened Mrs F has explained that she received a phone call from an individual purporting to work for a known cryptocurrency platform. The individual told Mrs F that fund... (4 pages)View decision -
Decision Reference DRN-5062904
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5062904 The complaint Mrs S complains that Revolut Ltd won’t refund her after she fell victim to a safe account scam. What happened On 19 September 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and argum... (6 pages)View decision -
Decision Reference DRN-4847636
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4847636 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4602612
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4602612 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5020498
4 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5020498 The complaint Miss T is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Miss T is being represented by a claims management company but for ease of reading I’ll only refer to Miss T in my decision. What happened The detailed background to thi... (10 pages)View decision -
Decision Reference DRN-5054267
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5054267 The complaint Mr S complains that Revolut Ltd misadvised him about an incoming transfer which led to him losing out on interest as part of an Investment opportunity. He’s also unhappy they restricted and closed his account. What happened On 2 May 2022 Mr S sent a transfer of... (4 pages)View decision -
Decision Reference DRN-4617669
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4617669 The complaint Ms A complains that Revolut Ltd restricted her account on several occasions, and then closed it. She says each time it was restricted they sold her investments, and later sent funds back to the sending bank. She’d like to be compensated for these losses. What ... (2 pages)View decision -
Decision Reference DRN-4528838
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4528838 The complaint Mr N complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr N received a message on his phone from a woman who had the wrong number. They struck up a conversation and became friendly. Mr N had suffered a bereavement t... (4 pages)View decision -
Decision Reference DRN-4966645
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4966645 The complaint Mr C complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr C found an investment opportunity online with a company I’ll call ‘X’. The website appeared professional and Mr C found a number of positive reviews and some... (3 pages)View decision
