We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-5059620
3 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5059620 Complaint Mr P is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to an investment scam. Background In early 2022, Mr P fell victim to an investment scam. His wife and daughter had passed away and so he’d sold a property. As a result of the sale, he had a ... (15 pages)View decision -
Decision Reference DRN-5058815
3 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5058815 The complaint Miss R complains that Revolut Ltd won’t refund the money she lost when he was the victim of a scam. What happened In August 2023, Miss R received a phone call from someone who said they worked for a major UK bank and that she had been the victim of identity th... (4 pages)View decision -
Decision Reference DRN-5058777
3 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5058777 The complaint Mrs J complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In July 2022, Mrs J saw an advert online for a cryptocurrency investment company. She completed an enquiry form and then received a call from some... (4 pages)View decision -
Decision Reference DRN-5056119
2 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5056119 The complaint Ms C complains that Revolut Ltd hasn’t protected her from losing money to a safe account scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms C has explained that on 26 Octob... (9 pages)View decision -
Decision Reference DRN-5019533
1 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5019533 The complaint Mr A complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr A opened an account with Revolut in June 2023, in the course of this scam. He has an account with another business who I’ll refer to as “S” th... (3 pages)View decision -
Decision Reference DRN-5052082
30 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5052082 The complaint Mrs N complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs N is being represented by solicitors in this complaint. What happened Mrs N says that in February 2022 she received an email about making money by inv... (8 pages)View decision -
Decision Reference DRN-5051113
30 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5051113 The complaint Mr B complains Revolut Ltd is holding him liable for three transactions he says he didn’t carry out or authorise. What happened Mr B has an account with Revolut and a debit card ending 9080. Mr B says he was abroad working on 28 November 2022 when a person or p... (3 pages)View decision -
Decision Reference DRN-4648982
30 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4648982 The complaint Mrs M is complaining that Revolut Ltd won’t refund money she lost to a scam. The complaint is brought on Mrs M’s behalf by a professional representative. What happened The background to this complaint is well known to both parties so I’ll summarise it briefly ... (3 pages)View decision -
Decision Reference DRN-4977837
30 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4977837 The complaint Ms J has complained that Revolut Ltd didn’t do enough to prevent her falling victim to a scam when transferring money from her account. Ms J has been helped in bringing her complaint by a claims management company (CMC). For ease of reading, I will refer to any... (5 pages)View decision -
Decision Reference DRN-5049544
30 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5049544 The complaint Ms A complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to both parties.... (9 pages)View decision
