We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-4587813
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4587813 The complaint Ms V complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5010781
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5010781 The complaint Mrs T complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs T is being represented by a third party. To keep things simple, I will refer to Mrs T throughout my decision. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-5047241
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5047241 The complaint Mrs O has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (3 pages)View decision -
Decision Reference DRN-4853331
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4853331 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him when he was scammed into buying cryptocurrency to invest and recover returns from another scam investment. What happened The details of this complaint are well known to both parties, so I will not ... (2 pages)View decision -
Decision Reference DRN-4988994
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4988994 The complaint Miss E complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Miss E was contacted out of the blue by an individ... (4 pages)View decision -
Decision Reference DRN-5048794
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5048794 The complaint Mr B complains Revolut Ltd didn’t do enough to protect him when he fell victim to recovery scams. What happened Mr B has an account with Revolut that he opened in May 2019. He had accounts with another business – who I’ll refer to as “N” throughout the rest of ... (4 pages)View decision -
Decision Reference DRN-4935211
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4935211 Complaint Mrs M is unhappy that Revolut Ltd didn’t refund her after she fell victim to a scam. Background In August 2023, Mrs M fell victim to a safe account scam. The situation began when she received a text message about a missing parcel delivery. Unsuspecting of any foul ... (3 pages)View decision -
Decision Reference DRN-4831072
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4831072 The complaint Miss L has complained that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will fo... (3 pages)View decision -
Decision Reference DRN-4739263
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4739263 The complaint Mr Q has complained, via a representative, that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here... (5 pages)View decision -
Decision Reference DRN-4593591
27 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4593591 The complaint Miss A complains that Revolut Ltd won’t reimburse her money she lost after being a victim of fraud. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Miss A held an account with Revolut. In ... (6 pages)View decision
