We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
-
Decision Reference DRN-4680186
14 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4680186 The complaint Mr S complains that Revolut Ltd (“Revolut”) has failed to refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giving the reasons for my... (3 pages)View decision -
Decision Reference DRN-4642565
13 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4642565 Complaint Mr P is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background In May 2023, Mr P received a message from someone who purported to work for a recruitment agency. They wanted to offer him a job opportunity. Unfortunately,... (2 pages)View decision -
Decision Reference DRN-4847776
12 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4847776 The complaint Mrs S is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. What happened On 8 May 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I issued my final ... (13 pages)View decision -
Decision Reference DRN-4785055
12 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4785055 The complaint Ms N is unhappy that Revolut Ltd won’t reimburse money she lost as a result of a scam. What happened On 5 May 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I issue... (9 pages)View decision -
Decision Reference DRN-4765547
11 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4765547 The complaint Mr G complains that Revolut Ltd won’t refund the money he lost to a scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided – and why ... (2 pages)View decision -
Decision Reference DRN-4114515
7 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4114515 The complaint Mr T complains Revolut Ltd (“Revolut”) returned funds in his account to the senders which he was entitled to for work he had carried out. To put things right, Mr T wants Revolut to refund the funds. What happened The details of this complaint are well known by bot... (3 pages)View decision -
Decision Reference DRN-4722856
6 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4722856 The complaint Miss P complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Miss P made a connection with an individual on a dating... (4 pages)View decision -
Decision Reference DRN-4492311
5 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4492311 The complaint Mr W complains Revolut Ltd is holding him liable for payments he didn’t make. Mr W is being represented by his mother, Mrs W, in bringing this complaint. What happened In April 2023, Mr W reported several card payments to “H” as unauthorised. Revolut declined to r... (4 pages)View decision -
Decision Reference DRN-4833766
4 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4833766 The complaint T, a limited company, complains that Revolut Ltd hasn’t protected it from losing money it paid to one of Revolut’s customers as a result of a scam. Mrs P is the sole director of T and brings the complaint on its behalf. What happened On 9 May 2024, I issued my pro... (4 pages)View decision -
Decision Reference DRN-4702393
4 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4702393 The complaint Mr B complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr B says he noticed transactions on his Revolut account he didn’t recognise and contacted Revolut straight away to inform it that these wer... (2 pages)View decision
