We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4737462
3 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4737462 The complaint Mr S has complained Revolut Ltd won’t refund money he lost through three transactions he didn’t authorise. What happened In January 2024 Mr S noticed a discrepancy in his Revolut account and contacted them. He disputed three transactions for £511.50, £3,900 and £1... (3 pages)View decision -
Decision Reference DRN-4774392
31 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4774392 The complaint E complains that Revolut Ltd (Revolut) is refusing to refund it the amount it lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, E received a notificatio... (2 pages)View decision -
Decision Reference DRN-4765684
29 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4765684 The complaint Mr N complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a scam. Mr N has a representative, but for ease of reading I will mainly just refer to Mr N. What happened The details of this complaint are well known to both parties, ... (3 pages)View decision -
Decision Reference DRN-4821716
29 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4821716 The complaint Ms P complains that Revolut Ltd reviewed her account and allowed £1,469 to debit her account. Revolut also closed her account. Ms P would like her funds back. What happened The detailed background of this complaint is well known to both parties. So, I’ll only prov... (2 pages)View decision -
Decision Reference DRN-4680980
29 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4680980 The complaint Mr Z is unhappy that Revolut Ltd withdrew money from his account without his consent and with the service he received from Revolut surrounding this. What happened To briefly summarise: Mr Z noticed that approximately £57,250 was missing from his Revolut account. M... (3 pages)View decision -
Decision Reference DRN-4821044
28 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4821044 The complaint Mrs P complains Revolut Ltd didn’t do enough to protect her when she fell victim to a safe account scam. What happened Mrs P has a number of accounts including an account with Revolut and an account with a bank who I’ll refer to as “F” throughout the rest of this ... (3 pages)View decision -
Decision Reference DRN-4756231
23 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4756231 The complaint Mr P is unhappy that Revolut Ltd won’t refund payments he didn’t make. What happened Mr P explained his card details were phished using a link he believed was to reschedule a delivery. Following this, he received a call, using a spoofed Revolut number, from someo... (3 pages)View decision -
Decision Reference DRN-4433538
23 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4433538 The complaint Mr T complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost. What happened The details of what happened are well known to both parties – so I won’t... (3 pages)View decision -
Decision Reference DRN-4796800
23 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4796800 The complaint Mrs D is unhappy that Revolut Ltd won’t refund payments she didn’t make. What happened Mrs D received a message on her Depop app that she’d sold an item she’d listed. To receive the money, she was asked to follow a link to receive the payment. The link sent her ... (2 pages)View decision -
Decision Reference DRN-4723180
23 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4723180 The complaint Mrs H complains that Revolut Ltd won’t refund her the money she lost after she fell victim to an Authorised Push Payment (APP) scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will fo... (3 pages)View decision
