We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5035742
16 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5035742 The complaint Ms A complains Revolut Ltd didn’t do enough to protect her when she fell victim to a safe- account scam. What happened Ms A received a call from a scammer impersonating her bank. She’s explained they spoofed her bank’s genuine number, so she followed their inst... (3 pages)View decision -
Decision Reference DRN-5105457
16 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5105457 The complaint Mrs W complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened Mrs W says that in her first week of a new job she received a request which she believed came from the director of the company to buy £20... (3 pages)View decision -
Decision Reference DRN-5214893
16 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5214893 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an employment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5030742
13 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5030742 The complaint Miss K complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam, and would like it to refund her the money she has lost as a result What happened Miss K received a phone call from an individual pr... (3 pages)View decision -
Decision Reference DRN-5198205
13 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5198205 The complaint Mr S complains about Revolut Ltd. He says that it did not do enough to protect him when he became the victim of a scam and would like Revolut to refund him the money he has lost as a result. What happened Mr S received a call from an unknown individual suppose... (4 pages)View decision -
Decision Reference DRN-4551670
13 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4551670 The complaint Ms G complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Ms G was contac... (3 pages)View decision -
Decision Reference DRN-5210313
13 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5210313 The complaint Mr K, who is represented, is unhappy that Revolut Ltd won’t reimburse him funds he lost after falling victim to a job fraud. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Mr K received a... (6 pages)View decision -
Decision Reference DRN-5097648
13 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5097648 Complaint Mrs O complains that Revolut has refused to reimburse her for payments she made in connection with a job scam. Background In June 2023, Mrs O received a message from someone claiming to be a recruitment consultant, offering her a remote-working role. At the time, M... (3 pages)View decision -
Decision Reference DRN-4415033
13 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4415033 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-4914593
13 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4914593 The complaint Mrs H complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened Mrs H tells us she was called by a scammer I will call “X” from a withheld phone number. X explained that it was calling from NatWest... (7 pages)View decision
