We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
-
Decision Reference DRN-4795125
22 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4795125 The complaint Mr A complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t make. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr A says his phone was stolen and was ... (3 pages)View decision -
Decision Reference DRN-4721709
22 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4721709 The complaint Mr B complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t make. What happened Mr B says there are 10 transactions on his account he doesn’t recognise between 9 January 2024 and 31 January 2024. Mr B says he didn’t make thes... (2 pages)View decision -
Decision Reference DRN-4782415
16 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4782415 The complaint Mr K complains Revolut Ltd won’t refund funds he lost to a car purchase scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here in detail. The facts are not in dispute so I will focus on giving the rea... (2 pages)View decision -
Decision Reference DRN-4763487
15 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4763487 The complaint Mr C is unhappy that Revolut Ltd won’t refund money he lost to a scam. What happened On 16 April 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I made my final deci... (13 pages)View decision -
Decision Reference DRN-4529020
15 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4529020 The complaint Mr S complains that Revolut Ltd (“Revolut”) won’t refund the money he lost as a result of an investment scam. He’s being supported by a representative (Mrs S). To keep things simple, I’ll refer to Mr S throughout this decision. What happened The background to this... (4 pages)View decision -
Decision Reference DRN-4676428
15 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4676428 The complaint Mr P says Revolut Ltd refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr P says his Samsung Note 10 phone was... (2 pages)View decision -
Decision Reference DRN-4729712
15 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4729712 Complaint Mr X is unhappy that Revolut Ltd didn’t reimburse him when he fell victim to a scam. Background In June 2023, Mr X fell victim to a scam. He received a phone call from someone who claimed to be an employee of His Majesty’s Revenue and Customs (HMRC). He was told that ... (2 pages)View decision -
Decision Reference DRN-4750112
15 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4750112 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost to an investment scam. Mr A is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions as brought by Mr A directly. What happened Mr A has explained ... (4 pages)View decision -
Decision Reference DRN-4792114
14 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4792114 The complaint Mr S complains Revolut Ltd blocked his account and sent an amount back to source. Revolut then closed the account. Mr S would like the funds returned to him. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provi... (3 pages)View decision -
Decision Reference DRN-4795347
13 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4795347 The complaint Mr T has complained Revolut Ltd won’t refund money he lost through a series of transactions he didn’t authorise. What happened In May 2021 Mr T added a Revolut Junior account linked to his own Revolut account. He used this to make small payments to his young son i... (4 pages)View decision
