We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-4737350
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4737350 The complaint Mr I complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr I is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties. The facts a... (3 pages)View decision -
Decision Reference DRN-4955362
25 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4955362 The complaint Mr F is unhappy that Revolut Ltd blocked his account following its concerns he had been the victim of a scam. What happened On 19 November 2023 Revolut blocked Mr F’s account. It had concerns that a transaction he had authorised – around £10,000 paid to a cryp... (5 pages)View decision -
Decision Reference DRN-4935854
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4935854 The complaint Miss S complains that Revolut Ltd hasn’t refunded the money she lost when she fell victim to a scam. What happened Miss S was contacted on a mobile messaging service by someone saying they had a job offer for her. Miss S was told this job was to do with provid... (3 pages)View decision -
Decision Reference DRN-5039076
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5039076 The complaint Mrs K, Mr K and Miss K hold an account together with Revolut Ltd. Mrs K unfortunately feel victim to a scam and says that Revolut didn’t do enough to protect her. She would like Revolut to refund the money she has lost. Although the account was held in three n... (4 pages)View decision -
Decision Reference DRN-4455059
25 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4455059 The complaint Mrs S complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs S is represented in this case but as the transactions were from her account, I’ll refer to her throughout my decision. Mrs S says ... (8 pages)View decision -
Decision Reference DRN-4885084
25 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4885084 The complaint Ms N – director of C, a limited company – brings a complaint on its behalf against Revolut Ltd about how it has misleadingly advertised its business account as free, despite charging for certain features. What happened C took out a business account with Revolut... (2 pages)View decision -
Decision Reference DRN-4802801
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4802801 The complaint Mr D is unhappy Revolut Ltd won’t reimburse him for the money he lost when he fell victim to a scam. Mr D is represented in this complaint by a solicitor. But for simplicity I will refer to Mr D throughout this decision, even when referencing what his represen... (4 pages)View decision -
Decision Reference DRN-4994963
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4994963 The complaint Ms D complains about the actions of Revolut Ltd when she was tricked into making payments on her debit card as a result of a scam. Ms D is being represented by a claims management company but for ease of reading I’ll only refer to Ms D. What happened In Augus... (4 pages)View decision -
Decision Reference DRN-5041332
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5041332 The complaint and background Mr R complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam, losing just under £10,000 in May 2023. Our investigator didn’t uphold the complaint. Although she found Revolut ought to have enquired bet... (2 pages)View decision -
Decision Reference DRN-4997634
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4997634 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a job scam. What happened In November 2023, Mr S was contacted via a messaging app. He was offered a job opportunity which required him to review movies in order... (4 pages)View decision
