We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
-
Decision Reference DRN-5020617
24 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5020617 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (3 pages)View decision -
Decision Reference DRN-4913076
24 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4913076 The complaint Mr R, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-4915549
24 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4915549 Complaint Mr S is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background Mr S had been looking for work and had applied for various roles online. He was contacted by someone who claimed to be recruiting for a role. The role was apparently wi... (2 pages)View decision -
Decision Reference DRN-4815992
24 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4815992 The complaint Mr M complains that Revolut Ltd won’t refund several card payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submission... (3 pages)View decision -
Decision Reference DRN-4803496
23 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4803496 The complaint Mr W has complained Revolut Ltd did nothing to intervene and stop payments he made which turned out to be a safe account scam. What happened In 2023 Mr W received a phone call from someone purporting to be from Revolut. They alerted him to suspicious transactio... (4 pages)View decision -
Decision Reference DRN-4982272
23 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4982272 The complaint Mrs S complains that Revolut Ltd were responsible for fees and charges of around £650, which were lost during payment transfer abroad. What happened In May 2024 Mrs S sent funds from her Revolut account to an account in the UAE. She did this over three separate... (3 pages)View decision -
Decision Reference DRN-4955369
23 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4955369 The complaint Mr H complains as a director of M, a limited company, that Revolut Ltd has misled it in its advertising by paying to appear on search engines when someone searches for the terms “Business Banking”. As it’s not (or wasn’t at the time) a bank he believes this is ... (3 pages)View decision -
Decision Reference DRN-4663225
23 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4663225 The complaint Mr E complains that Revolut Limited (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened What Mr E says Mr E says that he was contacted on a social networking site about a job opportunity. He then received messages from someo... (4 pages)View decision -
Decision Reference DRN-4991496
20 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4991496 The complaint Mr M complains about not being able to deposit cash into the account he holds with Revolut Ltd, about being charged to use an ATM and about payments being made into his account very late in the day. What happened Mr M opened an account with Revolut at the end ... (4 pages)View decision -
Decision Reference DRN-5014786
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5014786 The complaint Mrs J complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Mrs J was interested in cryptocurrency and came acr... (4 pages)View decision
