We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1858 results
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Decision Reference DRN-4803326
19 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsThe complaint Mrs S is unhappy that Monzo Bank Ltd didn’t reimburse her after she fell victim to a scam. Background In May 2023, Mrs S received a message from someone who claimed to work for a recruitment agency. She’d been looking for work and had left her contact details with several pot... (4 pages)View decision -
Decision Reference DRN-4640482
19 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4640482 The complaint Mr R complains that Monzo Bank Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr R was the victim of an investment s... (3 pages)View decision -
Decision Reference DRN-4905539
19 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4905539 Complaint Mr S is unhappy with what Monzo Bank Ltd (“Monzo”) has agreed to do to put things right after he complained about the charges on his overdraft. Background Mr S has also complained about a Flex Credit Card and a loan that Monzo also provided to him. But we’ve expla... (3 pages)View decision -
Decision Reference DRN-4783421
18 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4783421 The complaint Mr S complains that Monzo Bank Ltd won’t refund the money he lost when he fell victim to a scam. What happened Mr S says that in September 2022 he looked online for a car and found an advert by a company I’ll refer to in this decision as O. O was advertising a ... (3 pages)View decision -
Decision Reference DRN-4832635
18 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4832635 The complaint Mr M is unhappy that Monzo Bank Ltd hasn’t refunded him after he fell victim to an investment scam. What happened The background to this complaint is well-known to both parties and so I won’t go into great detail about what happened here. Mr M found an investme... (5 pages)View decision -
Decision Reference DRN-4915596
18 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4915596 The complaint Mrs J complains that Monzo Bank Ltd has failed to refund money she lost to a scam. What happened In August 2023, Mrs J was contacted by someone via a messaging app who said they worked for a recruitment firm, advising her of a job opportunity. Mrs J was put in... (3 pages)View decision -
Decision Reference DRN-4731604
18 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4731604 Complaint D, a limited company, complains that Monzo Bank Ltd didn’t refund it after it fell victim to a scam. D is represented by its only director, Mr K. For simplicity’s sake, I’ve generally referred to Mr K in the text of this decision. Background The background to this ... (2 pages)View decision -
Decision Reference DRN-4915831
18 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4915831 The complaint Mr R complains that Monzo Bank Ltd blocked and then closed his account without notice. As a result, Mr R says that he has lost some £22,000. What happened Mr R opened his Monzo account on or about 17 October 2023. On 26 October 2023 Monzo blocked the account an... (2 pages)View decision -
Decision Reference DRN-4721069
17 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4721069 The complaint Miss A is unhappy that Monzo Bank Ltd hasn’t refunded her after she fell victim to a scam. What happened Miss A was contacted by phone by someone claiming to be working for a firm (I’ll refer to it as V) where she holds another account. But the caller, unbeknow... (3 pages)View decision -
Decision Reference DRN-4818383
17 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4818383 The complaint Mr R is unhappy Monzo Bank Ltd (“Monzo”) won’t refund the money he lost as a result of a third-party scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary Mr R fe... (7 pages)View decision
