We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1858 results
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Decision Reference DRN-4853432
17 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4853432 The complaint Mr A complains that Monzo Bank Ltd unfairly closed his account and loaded a CIFAS (Credit Industry Fraud Avoidance System) marker against his name. What happened Around October last year, Monzo decided to close Mr A’s account immediately and later loaded a CIFA... (3 pages)View decision -
Decision Reference DRN-4641229
16 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4641229 The complaint Mr G complains Monzo Bank Ltd (‘Monzo’) closed his bank account without warning and recorded that he’d defaulted on his overdraft which became due after the account was closed. He wants Monzo to remove the default from his record. What happened Mr G had a curre... (7 pages)View decision -
Decision Reference DRN-4910130
16 Jul 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4910130 The complaint Mr D says Monzo Bank Ltd irresponsibly lent to him. What happened Mr D took out two loans from Monzo. The first (loan 1) was taken out on 27 October 2021 and was for £3,000 over 36 months. The monthly repayments were £107.88. The second (loan 2) was taken out o... (4 pages)View decision -
Decision Reference DRN-4908459
16 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4908459 The complaint Mr T complains that Monzo Bank Ltd (“Monzo”) won’t refund the money he lost as a result of an investment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Mr T transferred a total ... (3 pages)View decision -
Decision Reference DRN-4717142
16 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4717142 The complaint Mr A complains that Monzo Bank Ltd did not refund a series of payments he lost to a scam. What happened Mr A was contacted on a messaging app by a recruiter, who offered him a job opportunity. Mr A had been looking for work so did not question the sudden contac... (5 pages)View decision -
Decision Reference DRN-4752319
16 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4752319 The complaint Mr M complains that Monzo Bank Ltd did not refund a series of payments he says he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr M says his wife was the vic... (3 pages)View decision -
Decision Reference DRN-4819142
15 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4819142 The complaint Miss K complains Monzo Bank Ltd (“Monzo”) refuses to refund her for transactions on her current account she says she didn’t authorise. What happened The details of this complaint are well known to both parties, and I am mindful that Miss K has expressed difficu... (3 pages)View decision -
Decision Reference DRN-4856096
15 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4856096 Complaint Mr D has complained about a Flex credit card Monzo Bank Ltd (“Monzo”) provided to him. He says the credit card was unaffordable and shouldn’t have been provided. Background Monzo provided Mr D with a credit card which had a credit limit of £500 in January 2023. O... (3 pages)View decision -
Decision Reference DRN-4849361
10 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4849361 The complaint Mr P is unhappy that Monzo Bank Ltd loaded an adverse fraud marker against his name unfairly. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Mr P held an account with Monzo. In November of 2... (3 pages)View decision -
Decision Reference DRN-4898924
10 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4898924 The complaint Mr Z complains that Monzo Bank Ltd hasn’t refunded him after he fell victim to a concert ticket scam. What happened Mr Z was looking for resale tickets to a Taylor Swift concert as he’d been unable to find any available through direct channels. He found someone ad... (4 pages)View decision
