We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1858 results
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Decision Reference DRN-4845240
10 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4845240 The complaint Mrs R complains that Monzo Bank Ltd (‘Monzo’) hasn’t reimbursed the funds she lost when she fell victim to a scam. What happened Mrs R’s complaint has been brought to our service by a professional representative. As the account is in Mrs R’s name, I’ll refer to Mr... (4 pages)View decision -
Decision Reference DRN-4806566
9 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4806566 The complaint Mr B complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing him with an overdraft and granting him a credit card account. What happened Mr B was given an overdraft with his current account in April 2022 with an initial overdraft limit of £500. Th... (3 pages)View decision -
Decision Reference DRN-4802762
9 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4802762 The complaint Miss C complains that Monzo Bank Limited won’t refund her after she fell victim to a vehicle purchase scam. What happened Miss C has explained that she had recently moved to the UK for the first time from her home country after receiving a job offer. Her employer ... (3 pages)View decision -
Decision Reference DRN-4849237
8 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4849237 The complaint Mr B is unhappy that Monzo Bank Ltd applied a Cifas marker against his name. He wants the marker removed. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mr B received two payments into h... (4 pages)View decision -
Decision Reference DRN-4895285
8 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4895285 The complaint Mr C has complained that Monzo Bank Ltd (‘Monzo’) closed his account without notice. He wants it to acknowledge that this shouldn’t have happened and do something about it. What happened Mr C had a current and a joint account with Monzo for a number of years. This... (3 pages)View decision -
Decision Reference DRN-4803380
8 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4803380 The complaint Miss M complains that Monzo Bank Limited won’t refund her after she fell victim to an investment scam. What happened Miss M has explained that while on a social media platform, she came across a company claiming to offer investment trading performed by artificial ... (4 pages)View decision -
Decision Reference DRN-4891880
5 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4891880 The complaint Miss G complains that Monzo Bank Ltd won’t refund the money she lost when he was the victim of a scam. What happened In May 2023, Miss G was looking to book a holiday and was given a number for a travel agent by a friend. She spoke to the travel agent, agreed a pr... (4 pages)View decision -
Decision Reference DRN-4747184
5 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4747184 The complaint Mr D complains Monzo Bank Ltd didn’t do enough to protect him when he fell victim to a scam. What happened Mr D opened an account with Monzo on 1 April 2022. Monzo became concerned about the activity on the account shortly after it was opened and ultimately closed... (2 pages)View decision -
Decision Reference DRN-4803970
4 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4803970 The complaint Mr D complains that Monzo Bank Ltd blocked and then closed his account. It then did not return to him all the funds which had been in the account. What happened Mr D held an account with Monzo. Amongst other things, he used it to trade crypto-currency. On 25 Novem... (2 pages)View decision -
Decision Reference DRN-4890040
4 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4890040 The complaint Mr B complains that Monzo Bank Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to bo... (6 pages)View decision
