We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1858 results
-
Decision Reference DRN-4863284
3 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4863284 The complaint Mr V complains Monzo Bank Ltd won’t refund the money he lost to a scam. What happened In late 2023, Mr V was looking for work to boost his income. He was contacted on an instant messaging service about a remote job opportunity. He was told he would be reviewing ap... (3 pages)View decision -
Decision Reference DRN-4745523
2 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4745523 The complaint Mrs C complains that Monzo Bank Ltd won’t refund money she lost when she was a victim of a scam. Mrs C is being supported by a representative, but for ease, I’ll refer to Mrs C throughout this decision. What happened The background to this complaint is well known ... (4 pages)View decision -
Decision Reference DRN-4805251
2 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4805251 The complaint Mr W complains that Monzo Bank Ltd closed his account. Mr W is also unhappy that Monzo asked him to provide identification so that it could process a data subject access request. Mr W wants his account reopened and compensation. What happened The detailed backgrou... (3 pages)View decision -
Decision Reference DRN-4877645
28 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4877645 The complaint Mr C is unhappy that Monzo Bank Ltd won’t refund the money he lost after he fell victim to a vehicle purchase scam. What happened Mr C saw a car advertised online. He contacted the seller, who he believed to be a car dealership, and was sent further details about ... (5 pages)View decision -
Decision Reference DRN-4880688
28 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4880688 The complaint Mr H complains that Monzo Bank Ltd (‘Monzo) closed his account and didn’t give him a reason why. He wants his account to be reopened. What happened Mr H opened a personal and a business account with Monzo in November 2022. In June 2023 Mr H decided to close his bu... (3 pages)View decision -
Decision Reference DRN-4698160
28 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4698160 The complaint Mr D complains Monzo Bank Ltd (“Monzo”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr D says he is unhappy Monzo have not refunded him for several transfers made from his account to a beneficiary he says he doe... (2 pages)View decision -
Decision Reference DRN-4566335
28 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4566335 The complaint Mr M says Monzo Bank Ltd (“Monzo”) refuses to refund him for transactions on his account he says he didn’t make. What happened Mr M says on the morning of 5 August 2023 he woke up to see unauthorised transactions on his account, so he contacted Monzo to block his ... (2 pages)View decision -
Decision Reference DRN-4879744
28 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4879744 The complaint Miss G complains that Monzo Bank Ltd (Monzo) won’t refund money she lost in a jobs scam. What happened What Miss G says: Miss G was looking to earn some extra money to add to her regular employment. She searched the internet and applied for a job with a company wh... (5 pages)View decision -
Decision Reference DRN-4314015
28 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4314015 The complaint Mr S complains that Monzo Bank Ltd closed his account. What happened Mr S had an account with Monzo. In December 2022 Mr S wanted to upgrade his account. The upgrade came with a new metal card, and offered discounted access to airport lounges. But Mr S discovered... (5 pages)View decision -
Decision Reference DRN-4873435
28 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4873435 The complaint Mr L complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of a scam. Mr L is being represented by a third party. To keep things simple, I will refer to Mr L throughout my decision. What happened Mr L came across an adver... (3 pages)View decision
