We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2101 results
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Decision Reference DRN-5068058
1 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5068058 The complaint Miss B complains that Monzo Bank Ltd (Monzo) won’t refund the money she lost in a job scam. What happened What Miss B says: Miss B is represented by a third-party claims firm. In August 2023, she was looking round for employment as a second job and was approach... (6 pages)View decision -
Decision Reference DRN-4944645
31 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4944645 The complaint Ms D has complained that Monzo Bank Ltd won’t refund the money she lost after falling victim to a scam. Ms D is represented by a claims management company. For simplicity I will refer to Ms D throughout this decision, even when referencing what her representat... (4 pages)View decision -
Decision Reference DRN-4770921
31 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4770921 The complaint Mr A complains that Monzo Bank Ltd treated him unfairly when it dealt with a Chargeback claim he made. What happened Mr A booked a ticket in May 2023 through a travel merchant, T, for a flight in December using his Monzo debit card. In November Mr A said he had... (3 pages)View decision -
Decision Reference DRN-5076133
30 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5076133 The complaint Miss A, through a representative, complains that Monzo Bank Ltd won’t refund £17,398.84 that she lost as the result of a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them in full here. In summary, Miss A fe... (4 pages)View decision -
Decision Reference DRN-5070798
30 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5070798 The complaint Mr C is unhappy Monzo Bank Ltd will not refund the money he lost as the result of a scam. He brought his complaint to this service through a representative. For ease of reading I will refer solely to Mr C in this decision. What happened Both parties are aware o... (4 pages)View decision -
Decision Reference DRN-4748678
29 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4748678 The complaint Mr Z is unhappy that Monzo Bank Ltd (“Monzo”) won’t refund him a number of payments he made as the result of a romance/investment scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail a... (7 pages)View decision -
Decision Reference DRN-4886788
28 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4886788 The complaint Mrs O complains that Monzo Bank Ltd unfairly transferred a debt to a collection agency that she says isn’t owed by her. What happened In 2020 Mrs O raised a dispute with Monzo after experiencing difficulties with an automated teller machine (ATM) cash withdrawa... (3 pages)View decision -
Decision Reference DRN-5105908
28 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5105908 The complaint Mr C complains that Monzo Bank Ltd didn’t provide the service it should have in regard to a travel charge on his account. He wants to be compensated for the frustration and annoyance this issue caused him. What happened On 15 April 2024, Mr C used his Monzo car... (3 pages)View decision -
Decision Reference DRN-4971818
25 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4971818 The complaint Miss N has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened In 2024 Miss N got a query from Monzo about a payment of £500 she’d received into her account. She told them she’d sold an item ... (2 pages)View decision -
Decision Reference DRN-5101328
25 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5101328 The complaint Mr O has complained that Monzo Bank Ltd (“Monzo”) refused to refund money that he says he lost as part of a scam. What happened Mr O says he entered into an agreement to purchase a property with a company that I will call B in 2023. Mr O says that B did not buy... (3 pages)View decision
