We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
-
Decision Reference DRN-5146987
7 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5146987 The complaint Mr O complains that Revolut Ltd (“Revolut”), have failed to refund money that he lost as part of an investment scam. What happened Mr O came across a company that purported to be an investment firm, but he says it was actually a scammer that I will call C. Mr O... (2 pages)View decision -
Decision Reference DRN-5545642
7 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5545642 The complaint Mr I complains that Revolut Ltd didn’t do enough to prevent him losing money to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. In 2024, Mr I w... (2 pages)View decision -
Decision Reference DRN-5740361
7 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5740361 The complaint Mr B complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In September 2023, Mr B came across an advert for an investment company on a social media platform. And as he was interested in earning additional in... (5 pages)View decision -
Decision Reference DRN-5502792
6 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5502792 The complaint Miss P complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Miss P is being represented by a claims management company in bringing this complaint. What happened In November 2022, Miss P made three payments totalli... (3 pages)View decision -
Decision Reference DRN-5690055
6 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5690055 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened The background of this ... (5 pages)View decision -
Decision Reference DRN-5190567
6 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5190567 The complaint Mr E complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr E is being represented by a third party. To keep things simple, I will refer to Mr E throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-5362205
6 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5362205 The complaint Mr P is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to a cruel impersonation scam after he was contacted by scammers claiming to be from HMRC and that he owed money. In an... (3 pages)View decision -
Decision Reference DRN-5064482
5 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5064482 THE COMPLAINT Mr H complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr H is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mr H solely in this decision for ... (4 pages)View decision -
Decision Reference DRN-5737346
5 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5737346 The complaint Mr H complains that Revolut Ltd won’t refund in full the money he lost when he fell victim to a scam. What happened Mr H was looking to apply for a loan through a broker’s website. He received a call from an individual purporting to be from a lender “E”, and t... (4 pages)View decision -
Decision Reference DRN-5579250
5 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5579250 The complaint Mrs O is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs O fell victim to a cruel investment scam. After responding to an advert on social media, sh... (3 pages)View decision
