We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5467542
5 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5467542 The complaint Mr L is complaining about Revolut Ltd because it declined to refund money he says he lost as a result of fraud. What happened Mr L held an existing account with Revolut. On 11 October 2023, he made two transfers for £4,000 and £2,000 to a company he believed wo... (3 pages)View decision -
Decision Reference DRN-5702993
5 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5702993 The complaint Mrs D is unhappy that Revolut Ltd has decided not to refund her after she was the victim of a scam. What happened Mrs D made 16 card payments to cryptocurrency providers totalling £12,057, from June 2023 through to August 2023. The payments ranged in value bet... (5 pages)View decision -
Decision Reference DRN-5735469
5 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5735469 The complaint Miss L complains that Revolut Ltd won’t refund her the money she lost in an investment scam. Miss L is being represented by a professional representative. What happened The circumstances surrounding this complaint are well known to the parties, so I have summ... (6 pages)View decision -
Decision Reference DRN-5412097
5 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5412097 The complaint Mr B is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr B fell victim to a cruel investment scam. He was contacted by the scammers after responding to ... (3 pages)View decision -
Decision Reference DRN-5002408
5 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5002408 The complaint Miss T is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. Miss T has brought her complaint with the assistance of a professional representative. But for ease I’ll refer to all their submissions as being from Miss T. What happened Miss T says ... (4 pages)View decision -
Decision Reference DRN-5524927
5 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5524927 The complaint Mr B is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr B fell victim to a cruel investment scam. After responding to an advert on social media, he was... (4 pages)View decision -
Decision Reference DRN-5470096
5 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5470096 The complaint Mrs J complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as the result of a scam. What happened In August 2024, Mrs J saw an advert online about cryptocurrency trading. She provided her contact details and received a call from an account ma... (5 pages)View decision -
Decision Reference DRN-5285631
4 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5285631 The complaint Mr S complains that Revolut Ltd hasn’t reimbursed the money he says he’s lost to a scam. What happened Mr S says that he’s fallen victim to a cryptocurrency investment scam. He saw an advertisement online for an investment opportunity with a company I’ll refer ... (3 pages)View decision -
Decision Reference DRN-5207107
4 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5207107 The complaint Miss L complains about the actions of Revolut Ltd when she was tricked into making payments as a result of a scam. Miss L is being represented by a legal representative but for ease I’ll only refer to Miss L in the decision. What happened The detailed backgro... (3 pages)View decision -
Decision Reference DRN-5584390
4 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5584390 The complaint Mr A complains that Revolut Ltd unreasonably blocked a payment he had instructed. He requested that Revolut authorise his transactions properly and improve its support service. What happened Mr A said Revolut refused to make payments from his account, despite ... (3 pages)View decision
