We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5458701
4 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5458701 The complaint Mr C is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr C fell victim to a cruel investment scam. After initially being contacted online, he was persua... (4 pages)View decision -
Decision Reference DRN-5732121
2 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5732121 The complaint Mr L is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr L fell victim to a cruel investment scam. He was contacted by the scammer after responding to a... (3 pages)View decision -
Decision Reference DRN-5717750
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5717750 The complaint Mrs S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mrs S found an... (5 pages)View decision -
Decision Reference DRN-5729989
1 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5729989 The complaint Mr L complains that Revolut hasn’t refunded him after unauthorised transactions were made on his account. What happened In February and March 2024, Mr L reported unauthorised transactions (transfers, card payments and cryptocurrency withdrawals) on his account ... (7 pages)View decision -
Decision Reference DRN-5637790
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5637790 The complaint Mr M complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s represented by a firm of solicitors. To keep things simple, I’ll refer to Mr M throughout this decision. What happened The background is known to both parties... (3 pages)View decision -
Decision Reference DRN-5730439
1 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5730439 The complaint Mr H is unhappy Revolut Ltd didn’t refund payments he made as part of a scam. Mr H brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr H throughout this decision. What happened Mr H was looking to invest ... (6 pages)View decision -
Decision Reference DRN-5730008
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5730008 The complaint Ms O is being represented by a claims manager. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms O fell victim to a cruel investment scam after she responded to an advert on social med... (4 pages)View decision -
Decision Reference DRN-5476866
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5476866 The complaint Mr N is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr N fell victim to a cruel investment scam. After meeting someone online who introduced him to a ... (4 pages)View decision -
Decision Reference DRN-5729321
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5729321 The complaint Mr S is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a cryptocurrency investment scam. The complaint is brought on his behalf by a professional representative but for ease I’ll refer mainly to Mr S in my decision. What ha... (3 pages)View decision -
Decision Reference DRN-4994197
1 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4994197 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost as the result of a scam. What happened In 2023, Mr B was contacted through a messaging app, by someone I’ll refer to as C. Mr B says that he had been in contact with C for almost two y... (4 pages)View decision
