We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5281865
30 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5281865 The complaint M, a limited company, has complained Revolut Ltd won’t refund them for over £45,000 worth of transactions made from their account by a fraudster. What happened Mr C is a director of M. M opened a business account with Revolut in September 2019. In March 2024 Mr... (4 pages)View decision -
Decision Reference DRN-5725556
30 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5725556 The complaint Mr C complains that Revolut Ltd has declined to refund disputed transactions that were made from his account. What happened On 28 May 2024, transactions totalling almost £4,000 were made from Mr C’s account to an online retailer. Mr C discovered the transaction... (4 pages)View decision -
Decision Reference DRN-5174657
30 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5174657 The complaint Mr G complains that Revolut Ltd hasn’t refunded the money he lost when he fell victim to a scam. What happened Mr G was contacted on a mobile messaging service by someone saying they had a job offer for him, he had been looking for work at the time, so this di... (3 pages)View decision -
Decision Reference DRN-5643356
30 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5643356 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr K is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (5 pages)View decision -
Decision Reference DRN-5045759
30 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5045759 The complaint Mr G complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr G met a woman on social media on 7 June 2023, and they began talking. They built up a relationship and spoke about meeting each other. They talked regularly about th... (4 pages)View decision -
Decision Reference DRN-5023432
30 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5023432 The complaint Mr C complains that Revolut Ltd unfairly closed his account. Mr C adds that Revolut’s actions are not in line with regulations. Mr C says this situation has caused him stress, inconvenience and used up his time. To put things right he wants his account re-open... (7 pages)View decision -
Decision Reference DRN-5622760
29 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5622760 The complaint Mr F is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Mr F says he lost money to a sophisticated investment fraud. In his complaint form, his representative ha... (2 pages)View decision -
Decision Reference DRN-5166790
29 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5166790 The complaint Mr T complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam What happened Mr T received a text, seemingly from a courier, saying he needed to pay a small amount to reschedule a delivery. He followed the link in the message and input ... (2 pages)View decision -
Decision Reference DRN-5652073
29 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5652073 The complaint Mr O complains Revolut allowed him to make several transactions to a named gambling company on 2 January 2025, despite Revolut being aware of his compulsive gambling and having a gambling block in place. What happened Mr O explained he sadly suffers with compul... (3 pages)View decision -
Decision Reference DRN-4867011
29 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4867011 The complaint Miss O complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to a ‘safe account’ scam. What happened In summary, Miss O says that, in July 2023, she was contacted by an individual claiming to be from a well-known merchant (I’ll call ‘A’). She w... (2 pages)View decision
