We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
-
Decision Reference DRN-5722314
29 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5722314 The complaint Mr K complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. What happened The background is known to both parties. I won’t repeat all the details here. In summary, Mr K says that, in October 2023, he saw an advert about cry... (4 pages)View decision -
Decision Reference DRN-5218486
29 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5218486 The complaint Mrs U complains that Revolut Ltd hasn’t fully refunded her after she was the victim of an elaborate investment scam. What happened Around September 2023 Mrs U found an investment company I’ll call ‘F’ on social media. She contacted F about the opportunity and w... (2 pages)View decision -
Decision Reference DRN-5711166
29 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5711166 The complaint Ms P is being represented by a claims manager. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms P fell victim to a safe account scam. She was contacted by a scammer claiming to be fro... (3 pages)View decision -
Decision Reference DRN-5623445
29 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5623445 The complaint and background Mr M complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to an employment scam between February and May 2024. Our investigator didn’t uphold the complaint. While he thought that Revolut should have intervene... (2 pages)View decision -
Decision Reference DRN-5251501
28 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5251501 The complaint Mr H is unhappy that Revolut Ltd (“Revolut”) won’t refund him the money he lost after he fell victim to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it t... (3 pages)View decision -
Decision Reference DRN-5642952
28 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5642952 THE COMPLAINT Mr O complains Revolut Ltd will not reimburse him money he says he lost when he fell victim to a scam. Mr O is represented by CEL Solicitors (‘CEL’) in this matter. However, where appropriate, I will refer to Mr O solely in this decision for ease of reading. ... (3 pages)View decision -
Decision Reference DRN-5610451
28 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5610451 The complaint Mrs G complains about the actions of Revolut Ltd when she lost money to a scam. What happened Around August 2023 Mrs G was contacted out of the blue via message by a third-party who claimed to represent a merchant who said they could help recover £250 Mrs G lo... (4 pages)View decision -
Decision Reference DRN-4987880
28 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4987880 The complaint Mr S complains that Revolut Ltd hasn’t refunded transactions made on his account due to a safe account scam. What happened In February 2024, Mr S saw an unrecognised payment attempt on his Revolut account and then he received a call about this fraud. He said he... (2 pages)View decision -
Decision Reference DRN-5647776
25 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5647776 The complaint Mrs S complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened In November 2023, Mrs S fell victim to an impersonation scam. She states she’d just paid for her citizenship application when she received a call from so... (3 pages)View decision -
Decision Reference DRN-5712183
25 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5712183 The complaint Ms L complains that Revolut Ltd (“Revolut”) hasn’t refunded her the amount she lost to an impersonation scam. What happened I issued a provisional decision in July 2025 to explain why I thought Ms L’s’ complaint should be upheld. And I said I’d consider anythin... (7 pages)View decision
