We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5049442
25 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5049442 The complaint S, a limited company, has complained Revolut Ltd won’t refund them for over £85,000 worth of transactions made from their account by a fraudster. What happened There are three directors of S being Mr and Mrs S and Mr S1. For ease I’ll refer mainly to Mr and Mrs... (3 pages)View decision -
Decision Reference DRN-5715101
25 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5715101 The complaint Mr A complains Revolut Ltd won’t refund payments he lost when he was the victim of a cryptocurrency (‘crypto’) investment scam. Mr A is professionally represented, however, to keep things simple, I’ll refer to Mr A throughout my decision. What happened In Mar... (8 pages)View decision -
Decision Reference DRN-5714875
25 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5714875 The complaint Mrs P complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In January 2023, Mrs P says she received a phone call from an investment company offering her the chance to invest with it. She was told the compa... (3 pages)View decision -
Decision Reference DRN-5359344
24 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5359344 The complaint Mr S complains Revolut Ltd didn’t do enough to protect him when he fell victim to a scam, which caused him to lose money. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events $ ) In Decembe... (7 pages)View decision -
Decision Reference DRN-5161646
24 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5161646 The complaint Mrs B complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. A representative who I will call “C” complains on behalf of Mrs B. What happened The background to this complaint is well known to both parties, so I won’t repeat it... (10 pages)View decision -
Decision Reference DRN-5707845
24 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5707845 The complaint Mr K complains Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened Mr K complains that from February 2024 he sent several payments to what it thought was a legitimate investment. When Mr K realised he had lost all his money, he ra... (3 pages)View decision -
Decision Reference DRN-5543235
24 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5543235 The complaint Mrs B complains that Revolut Ltd won’t refund a payment she made as a result of a scam. What happened In August 2024, Mrs B heard from a company that I’ll call T about an investment opportunity, after she registered her details online in response to an advert s... (5 pages)View decision -
Decision Reference DRN-5515090
24 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5515090 The complaint Mr A complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened Mr A says he fell victim to an investment scam involving the following payments from his Revolut account: Date Description Amount 19 October 2022 Payment to a com... (3 pages)View decision -
Decision Reference DRN-5392119
24 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5392119 The complaint Mr V complains that Revolut Ltd won’t refund money he lost when he was the victim of a crypto investment scam. Mr V is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (10 pages)View decision -
Decision Reference DRN-5712529
24 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5712529 The complaint Mrs M complains that Revolut Ltd won’t refund payments she made as part of a scam. What happened Mrs M was the victim of an investment scam. This involved the following payments from her newly opened Revolut account, which was topped up with money from her Nati... (4 pages)View decision
