We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5387817
24 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5387817 The complaint Mr O complains that Revolut Ltd hasn’t refunded unauthorised payments made on his account to an investment scam. What happened In March 2024, Mr O says he was contacted about an investment opportunity that he later realised was a scam. He granted the caller acc... (2 pages)View decision -
Decision Reference DRN-5651975
23 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5651975 The complaint Mr W complains that Revolut Ltd (Revolut) failed to notice that he was transferring large sums of money out of his account for gambling. He thinks it should have done more to safeguard his money while he was suffering from mental illness. As a result, he lost t... (2 pages)View decision -
Decision Reference DRN-5164699
23 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5164699 The complaint Mr T complains about the actions of Revolut Ltd when he lost money to a scam. Mr T is being represented by a claims management company but for ease of reading I’ll only refer to Mr T. What happened The detailed background to this complaint is well known to bo... (3 pages)View decision -
Decision Reference DRN-5709527
23 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5709527 The complaint M, a company, has complained that Revolut Ltd didn’t do enough to prevent them losing money to an email invoice intercept scam. They’d like the funds returned to them. What happened In May 2022 M entered into an agreement with a supplier, who I will refer to a... (6 pages)View decision -
Decision Reference DRN-5108793
23 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5108793 The complaint Mr B complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr B said he received a call from someone purporting to be a member of the Italian police, who we now know was a scammer. The scammer said Mr B’... (5 pages)View decision -
Decision Reference DRN-4958840
23 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4958840 The complaint Mr A complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. Mr A has a representative but for ease of reading I will mainly just refer to Mr A. What happened The details of this complaint are well known to ... (3 pages)View decision -
Decision Reference DRN-5701536
23 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5701536 The complaint Mrs P complains that Revolut Ltd won’t refund her the money she lost in an investment scam. What happened Mrs P says she was considering investing in cryptocurrency because she knew someone who had made a considerable return on their investment. She saw an onl... (6 pages)View decision -
Decision Reference DRN-5710333
23 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5710333 The complaint Mrs T is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs T fell victim to a cruel investment scam. After seeing an online advert for an investment s... (6 pages)View decision -
Decision Reference DRN-5110399
23 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110399 The complaint and background Miss M complains that Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to an investment scam. Our investigator didn’t uphold the complaint. Although he found that Revolut ought to have provided a tailored written warni... (2 pages)View decision -
Decision Reference DRN-5342076
23 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5342076 The complaint Ms J complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. Ms J is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key even... (5 pages)View decision
