We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5709950
23 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5709950 The complaint Mr I is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr I fell victim to a cruel cryptocurrency investment scam. In November 2023, he made the fo... (4 pages)View decision -
Decision Reference DRN-5143914
23 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5143914 The complaint Mr M has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again in full here. Instead, I will focus on giving the reasons for my decisi... (4 pages)View decision -
Decision Reference DRN-5246758
23 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5246758 The complaint Mr B complains Revolut Ltd won’t reimburse over £8,000 that he lost when he fell victim to a cryptocurrency investment scam. What happened The detailed background to this complaint is well known to both parties and has been previously set out by the investigat... (4 pages)View decision -
Decision Reference DRN-5709438
23 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5709438 The complaint Mr O complains that Revolut Ltd (“Revolut”) won’t refund payments he made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to be as follows. I... (4 pages)View decision -
Decision Reference DRN-5246700
22 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5246700 The complaint Mr V is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr V fell victim to a cruel investment scam. After responding to an advert on social media, he was... (6 pages)View decision -
Decision Reference DRN-5117017
22 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5117017 The complaint Mr K has complained Revolut Ltd did nothing to stop payments he made which turned out to be part of an employment advance fee scam. What happened In 2024 Mr K became aware of potential job opportunities through social media and got in touch with the individuals... (4 pages)View decision -
Decision Reference DRN-5707558
22 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5707558 The complaint Ms L is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms L fell victim to a cruel investment scam. She was contacted by the scammer after responding t... (7 pages)View decision -
Decision Reference DRN-5702279
22 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5702279 The complaint Mrs A complains that Revolut Ltd hasn’t refunded unauthorised transactions on her account. What happened In February 2024, Mrs A was contacted by an individual about an employment opportunity. Mrs A was told she needed to make some payments as part of this oppo... (4 pages)View decision -
Decision Reference DRN-4947582
22 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4947582 The complaint Mr H complains that Revolut Ltd (“Revolut”) won’t refund the money he lost to an investment scam. What happened Mr H says he came across the fraudulent investment advertisement for a business I’ll refer to as ‘B’ on a social media site. The advertisement showed... (7 pages)View decision -
Decision Reference DRN-5706625
22 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5706625 The complaint Mr B complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened Mr B was the victim of an investment scam involving the following payments from his newly opened Revolut account: Ref. Date Description Amount 1 28 March 2023 Ca... (10 pages)View decision
