We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5775327
27 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5775327 The complaint Ms F complains Revolut Ltd (Revolut) should have progressed her chargeback claim against a course provider further; by not doing so, she’s missed out on obtaining a full refund. What happened I issued my provisional decision on this complaint in July this year... (7 pages)View decision -
Decision Reference DRN-5534212
27 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5534212 The complaint Mr B complains that Revolut Ltd didn’t do enough to prevent him losing money to a job scam. Mr B has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr B himself, where I also mean the representative. What hap... (4 pages)View decision -
Decision Reference DRN-5326561
26 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5326561 The complaint A company, I’ll refer to as L, complains that Revolut Ltd won’t refund disputed transactions made from their account. Mr K, who is a director of L, brings the complaint on L’s behalf. What happened On 28 August 2024 two transactions totalling just over £2,800 w... (2 pages)View decision -
Decision Reference DRN-5231012
26 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5231012 The complaint Mr O is unhappy Revolut Ltd (Revolut) won’t refund transactions on his account which he says he didn’t authorise. What happened On 31 August 2024, Mr O logged onto his Revolut app to discover a number of transactions totalling £1076 to a merchant he did not re... (3 pages)View decision -
Decision Reference DRN-5245204
26 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5245204 The complaint Mr T complains that Revolut Ltd restricted and then closed his accounts and that it did not provide him with the support he needed as a result. What happened Mr T held two accounts with Revolut, a Pro and a Plus account. In August 2024 he received massages from... (2 pages)View decision -
Decision Reference DRN-5396739
26 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5396739 The complaint Ms K complains Revolut Ltd allowed a transaction from her account to be attempted, which she says she did not make or authorise. What happened In December 2024, Ms K reported a transaction for £1.20 which had taken place on 10 May 2024 as fraudulent to Revolut... (2 pages)View decision -
Decision Reference DRN-5775399
26 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5775399 The complaint Mr P complains that Revolut Ltd won’t refund the money he lost when he fell victim to a safe account scam. Mr P is represented in this complaint, but I’ll refer to him as it’s his complaint. What happened The detailed background to this complaint is well known... (17 pages)View decision -
Decision Reference DRN-5423367
25 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5423367 The complaint Mrs W complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs W has explained that in June 2024 she made ... (2 pages)View decision -
Decision Reference DRN-5050822
22 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5050822 The complaint Miss S complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she fell victim to a scam and would like it to refund her the money she has lost as a result. What happened Miss S came across an investment opportunity while browsi... (4 pages)View decision -
Decision Reference DRN-5749517
22 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5749517 The complaint Ms S has complained about Revolut Ltd not refunding several payments she says she made and lost to a scam. What happened The background to this complaint is well known to both parties, and is not in dispute, so I won’t repeat it in detail here. In summary, Ms ... (5 pages)View decision
