We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5773291
22 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5773291 The complaint Mrs C complains that Revolut Ltd has declined to reimburse payments made in relation to a scam. What happened In September 2023, Mrs C was contacted by a scammer impersonating one of her banking providers (Bank A). She was convinced they were working with the p... (5 pages)View decision -
Decision Reference DRN-5728127
22 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5728127 The complaint Mr A complains Revolut Ltd acted unfairly by not refunding a payment he made using his debit card. What happened In February 2025, Mr A purchased an item of jewellery online from a company I’ll refer to as T. He paid £43.46 using his Revolut debit card, which ... (3 pages)View decision -
Decision Reference DRN-5319995
22 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5319995 THE COMPLAINT Mr F complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr F is represented by Refundee in this matter. However, where appropriate, I will refer to Mr F solely in this decision for ease of readin... (5 pages)View decision -
Decision Reference DRN-5097606
21 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5097606 The complaint Miss P complains that Revolut Ltd hasn’t reimbursed the money she’s lost to scams. What happened Miss P has fallen victim to two separate scams. Scam 1 Miss P says she came across an online advertisement for an investment opportunity with a company I’ll refer t... (4 pages)View decision -
Decision Reference DRN-5739280
21 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5739280 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was the victim of a scam. Mr M is represented by a firm that I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key... (10 pages)View decision -
Decision Reference DRN-5310177
21 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5310177 The complaint Mr K complains that Revolut Ltd hasn’t refunded him money he lost to a cryptocurrency investment scam. What happened In late 2023, Mr K met someone through online dating. Not long after they began speaking, she introduced him to a cryptocurrency investment plat... (3 pages)View decision -
Decision Reference DRN-5353792
21 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5353792 The complaint Mr S complains Revolut Ltd (“Revolut”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mr S disputed ov... (2 pages)View decision -
Decision Reference DRN-5649084
21 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5649084 The complaint Mr M complains that Revolut Ltd won’t refund him the money he lost in a work-tasks scam. Mr M is being represented by a professional representative, but for ease of reading I’ll just refer to Mr M. What happened Mr M says he was introduced to a work tasks oppor... (3 pages)View decision -
Decision Reference DRN-5768601
21 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5768601 The complaint Mr B is being represented by a member of his family. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. To keep things simpler, I’ll refer to all submissions from Mr B and his representative as if they came from... (7 pages)View decision -
Decision Reference DRN-5210653
21 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5210653 The complaint Mr C is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. The complaint is brought on his behalf by a professional representative, but I’ll mainly refer to Mr C here. What happened Both parties are familiar with the ci... (3 pages)View decision
