We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5146438
20 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5146438 The complaint Miss D complains that Revolut Ltd (“Revolut”) won’t refund the money that she lost to a scam. What happened The details of this complaint are not entirely straightforward. When Miss D initially reported the scam, she sent Revolut evidence that the scam was esse... (3 pages)View decision -
Decision Reference DRN-5765896
20 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5765896 The complaint Mr H is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr H fell victim to a cruel job scam. After responding to an advert he saw on social media for onl... (5 pages)View decision -
Decision Reference DRN-5760809
19 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5760809 The complaint Miss A complains that Revolut Ltd will not refund money she lost to a scam. Miss A is represented by a firm I’ll refer to as R. For ease, I have only referred to Miss A in this decision. What happened Miss A said she made the following payments as a result of a... (5 pages)View decision -
Decision Reference DRN-4114002
19 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4114002 The complaint Mr M complains that Revolut hasn’t refunded the money he lost when he invested in what he now believes to have been an investment scam. Mr M has referred complaints about other financial firms which are under separate investigation. For the avoidance of doubt,... (5 pages)View decision -
Decision Reference DRN-5727048
19 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5727048 The complaint Mr H complains that Revolut Ltd won’t reimburse money he lost to a scam. Mr H has brought his complaint with the assistance of a professional representative. For ease I’ll refer to all their submissions as being from Mr H except where the facts require otherwis... (3 pages)View decision -
Decision Reference DRN-5694308
19 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5694308 The complaint Mr K complains that Revolut Ltd won’t reimburse him money he lost to a scam. Mr K has brought his complaint through a professional representative. For ease, I’ll refer to all their submissions as being from Mr K. What happened In January 2024 Mr K fell victim t... (3 pages)View decision -
Decision Reference DRN-5762449
19 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5762449 The complaint Mrs K complains Revolut Ltd didn’t do enough to protect her when she was victim of a safe account scam. She says her and her husband have lost a large part of their lifetime savings as a result. What happened Mrs K and her husband have accounts with a bank who ... (4 pages)View decision -
Decision Reference DRN-5327586
19 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5327586 The complaint Ms L complains that Revolut Ltd didn’t do enough to prevent her losing money to a scam. Ms L has used a representative to bring her complaint. But, for ease of reading, I’ll mostly just refer to Ms L herself where I also mean the representative. What happened... (4 pages)View decision -
Decision Reference DRN-5479740
19 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5479740 The complaint Miss R complains that Revolut Ltd won’t refund payments she didn’t make or otherwise authorise. What happened In August 2024, Miss R received a call from someone purporting to be from Revolut. She states the caller knew some of her personal details and mention... (3 pages)View decision -
Decision Reference DRN-5755246
19 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5755246 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr B says he fell victim to a scam, after seeing an advert on social media. He complained to Revolut about this in 2023, as he made payments... (2 pages)View decision
