We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5762859
19 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5762859 The complaint Miss M is being represented by a claims manager. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened It seems things began with a phishing text purporting to be from a parcel delivery company, to ... (5 pages)View decision -
Decision Reference DRN-5096948
19 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5096948 The complaint Mrs M complains that Revolut Ltd won’t refund money she lost when she was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2024 Mrs M sent payments from her Revol... (4 pages)View decision -
Decision Reference DRN-5708622
19 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5708622 The complaint Ms S complains that Revolut Ltd won’t refund her the money she lost in an investment scam. What happened The circumstances surrounding this complaint are well-known to both parties, so I’ve summarised what I consider to be the key points. Ms S says she was ap... (4 pages)View decision -
Decision Reference DRN-5759881
19 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5759881 The complaint Mr K, who is represented, complains that Revolut Ltd wouldn’t reimburse him funds he lost after he was the victim of fraud. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In late 2023, ... (5 pages)View decision -
Decision Reference DRN-5491249
18 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5491249 The complaint Mrs M complains that Revolut Ltd won’t refund her the money she lost in a fake rental scam. What happened The circumstances surrounding this complaint are well-known to both parties, so I have simply summarised what I consider to be the key events. On 11 Novemb... (3 pages)View decision -
Decision Reference DRN-5749574
18 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5749574 The complaint Mr R is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr R fell victim to a cruel investment scam after responding to an advert he’d seen online. He made the following transfers from his Rev... (3 pages)View decision -
Decision Reference DRN-5756175
18 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5756175 The complaint Mr R complains that Revolut Ltd won’t refund payments he made as a result of an investment scam. What happened Mr R was the victim of an investment scam, involving the following transactions with his newly opened Revolut account: Date Description Debit 10 Ja... (4 pages)View decision -
Decision Reference DRN-5727109
18 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5727109 The complaint Mr H complains about the service received from Revolut Ltd (“Revolut”) following the closure of his account with it. In particular, he is unhappy with the time it took for him to receive funds credited to his account after it was closed from Revolut. What happe... (3 pages)View decision -
Decision Reference DRN-5267626
18 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5267626 The complaint Miss K is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss K fell victim to a series of investment-linked scams. Between February 2023 and February 2024, she made over 60 payments to the ... (3 pages)View decision -
Decision Reference DRN-5232835
18 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5232835 The complaint Mr H complains Revolut Ltd won’t reimburse him after he fell victim to an investment scam. Mr H is professionally represented in bringing his complaint, but for ease of reading, I’ll refer to all submissions as being made by Mr H directly. What happened Mr H ha... (5 pages)View decision
