We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2632 results
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Decision Reference DRN-5462784
16 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5462784 The complaint Miss M is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss M fell victim to a cruel jib scam. She was offered a fake online role completing sets of tasks that she was required to pay to a... (3 pages)View decision -
Decision Reference DRN-5757110
15 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5757110 The complaint Ms P complains that Revolut Ltd has declined to refund disputed transactions that were made from her account. What happened On 20 March 2024, transactions totalling just over £4,000 were made from Ms P’s account toa retailer based overseas. Ms P discovered the ... (3 pages)View decision -
Decision Reference DRN-5051707
15 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5051707 The complaint Mr P complains, via a representative, that Revolut Ltd (“Revolut”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr P fell victim... (3 pages)View decision -
Decision Reference DRN-5422658
15 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5422658 The complaint Mr A complains that Revolut Limited didn’t do enough to protect h from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both pa... (5 pages)View decision -
Decision Reference DRN-5110899
15 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110899 The complaint Mr P complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr P is being represented by solicitors in this complaint. What happened The full details of this complaint are well known to both parties and have been prev... (3 pages)View decision -
Decision Reference DRN-5696333
15 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5696333 The complaint Mrs H, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. ... (3 pages)View decision -
Decision Reference DRN-5240121
14 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5240121 The complaint Mrs G complains that Revolut Ltd won’t refund money she lost to a scam. Mr G is professionally represented, but for ease, I’ll refer to Mr G throughout my decision. What happened The background to this complaint is well known to both parties, so I won’t repeat ... (3 pages)View decision -
Decision Reference DRN-5727327
14 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5727327 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. What happened The background to this complaint is familiar to both parties, so I’ll only refer to some key events here. In December 2023, over a series of 26 transactions,... (4 pages)View decision -
Decision Reference DRN-5501414
14 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5501414 The complaint Mr M is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr M fell victim to a cruel investment scam. After he responded to an advert he’d seen on so... (4 pages)View decision -
Decision Reference DRN-5754077
14 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5754077 The complaint Mr A is unhappy Revolut Ltd didn’t refund payments he made as part of a scam. Mr A brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr A throughout this decision. What happened In late 2023 Mr A saw what ... (7 pages)View decision
